Senior Data Architect – Voice of Customer Analytics & Big Data Solutions (Remote/Hybrid) at arenaflex

Join arenaflex: Where Data Transforms Customer Experiences

Are you ready to be part of something extraordinary? At arenaflex, we believe that every interaction with our customers tells a story—and we're looking for a talented Senior Data Architect to help us listen, understand, and act on that story like never before. In this role, you'll be at the forefront of transforming how we capture, process, and derive insights from customer feedback across the globe.

As a Senior Data Architect at arenaflex, you'll join a dynamic team responsible for our end-to-end Voice of the Customer (VoC) program. With millions of customer surveys received annually across our consumer, business, and service provider segments, you'll play a pivotal role in building the data infrastructure that powers actionable customer insights. This is not just a job—it's an opportunity to shape how a global organization listens to and serves its customers.

What You'll Do

As the Senior Data Architect for our Voice of Customer program, you will be instrumental in transforming and innovating our customer feedback methodology. Your technical expertise will directly impact how we understand and serve millions of customers worldwide.

Key Responsibilities:

• Architectural Leadership: Design and build robust data model architectures that support optimal data processing and standardized metric definitions across all customer feedback channels.


• Platform Development: Lead the development and maintenance of our new Voice of the Customer technique, sourced from Cornerstone and integrated with our survey and dashboard platform hosted through Qualtrics.


• Big Data Solutions: Enable big data and batch/real-time analytical solutions using transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python to deliver innovative solutions ensuring data quality and accuracy.


• Business Collaboration: Work closely with application teams to define, build, and capture business requirements, translating complex business needs into technical deliverables.


• Data Platform Expertise: Grow your knowledge of Voice of the Customer methods and leverage this expertise to transform data within the Cornerstone big data platform.


• Quality Assurance: Ensure data quality and accuracy through intensive testing at variable and use case levels, implementing best practices for data validation and integrity.


• Performance Optimization: Offer guidance to enhance capabilities and drive efficiency in computing programs using the massive data ecosystem.


• Automation & Innovation: Proactively identify and automate manual tasks to improve quality and efficiency across the organization.


• Cross-Functional Partnership: Collaborate closely with partners from various business units to prioritize, define, develop, and test data for various use cases as part of the VoC end-to-end technique.


• Consumer Story Analysis: Power consumer story analysis and elaboration, design and development of software programs, and build automation tools that drive business value.

What We're Looking For

We're seeking a passionate data professional who thrives in a collaborative environment and is excited about the opportunity to make a meaningful impact on customer experience at a global scale.

Essential Qualifications:

• Technical Expertise: Hands-on development experience with Hive/Hadoop, PySpark, Python, and shell scripting languages with a minimum of 3+ years in data-driven projects.


• Delivery Experience: Proven understanding of Agile methodologies with experience delivering small increments of products at regular intervals to business groups.


• Collaboration Skills: Demonstrated ability to actively collaborate with relationship managers and product owners to understand functional requirements and convert them into technical deliverables.


• Problem-Solving Mindset: Strong troubleshooting capabilities and a proactive approach to identifying and solving complex data challenges.


• Communication Skills: Excellent verbal and written communication skills to effectively convey technical concepts to both technical and non-technical stakeholders.

Preferred Qualifications:

• Experience with Qualtrics or similar survey platforms


• Knowledge of Cornerstone platform integration


• Experience in the financial services or fintech industry


• Understanding of customer experience measurement methodologies


• Familiarity with real-time data processing architectures


• Experience with cloud-based big data solutions

Skills & Competencies for Success

To excel in this role at arenaflex, you'll need to bring a unique combination of technical prowess and interpersonal skills:

• Technical Fluency: Deep expertise in big data technologies including Hadoop ecosystem components, with the ability to design scalable data solutions.


• Analytical Thinking: Strong ability to analyze complex data sets and translate findings into actionable business insights.


• Innovation Mindset: Creative thinker who constantly seeks better ways to solve problems and improve processes.


• Adaptability: Comfortable working in a fast-paced, evolving environment with changing requirements and priorities.


• Team Player: Collaborative spirit with the ability to work effectively across multiple teams and stakeholders.


• Attention to Detail: Meticulous approach to data quality and accuracy, understanding that small errors can have significant downstream impacts.

Career Growth & Learning Opportunities

At arenaflex, we invest in your growth as much as you do. This role offers exceptional opportunities for professional development:

• Career Advancement: Clear progression paths toward principal architect roles, technical leadership positions, or specialized data science tracks.


• Continuous Learning: Access to extensive training programs, certifications, and conferences to stay current with emerging technologies.


• Mentorship: Work alongside experienced mentors who will help you navigate your career journey at arenaflex.


• Cross-Functional Exposure: Opportunities to work with different business units and gain breadth in various domains.


• Industry Leadership: Chance to present at internal and external forums, establishing yourself as a thought leader in customer analytics.

Work Environment & Culture

At arenaflex, we believe that great work happens when people feel valued, heard, and empowered. Our culture is built on integrity, inclusion, and a commitment to excellence.

You'll be joining a team that values collaboration and innovation. We embrace diverse perspectives and create an environment where everyone can contribute their best work. Our flexible working model allows you to choose between hybrid, onsite, or fully remote arrangements depending on your role and business needs. We trust our employees to manage their time effectively while delivering exceptional results.

Our offices are designed to foster creativity and connection, with state-of-the-art collaboration spaces, quiet zones for focused work, and social areas for team bonding. Whether you choose to work from home or prefer the energy of an office environment, you'll have the tools and support you need to succeed.

Compensation & Benefits

We believe in recognizing and rewarding the exceptional contributions of our team members. arenaflex offers a comprehensive compensation package that includes:

• Competitive Base Salaries: Industry-leading salary structures reviewed annually to ensure competitiveness.


• Performance Bonuses: Annual incentive programs that reward individual and team achievements.


• Financial Wellness: Robust retirement savings plans with company matching and financial planning resources.


• Health & Wellbeing: Comprehensive health insurance coverage including medical, dental, and vision plans.


• Paid Time Off: Generous vacation policies, sick leave, and personal days to support work-life balance.


• Parental Leave: Comprehensive paid parental leave policies for new parents (location-dependent).


• Employee Assistance: Free, confidential counseling and mental health support through our holistic wellness programs.


• Professional Development: Educational assistance and sponsorship for relevant certifications and advanced degrees.

Additionally, select locations offer access to on-site health facilities staffed with medical professionals, ensuring you have convenient access to healthcare services when you need them.

Join Our Team

Are you ready to make your mark at arenaflex? We're looking for passionate individuals who want to be part of something bigger than themselves—people who are excited about leveraging data to create exceptional customer experiences.

This is more than just a job. It's an opportunity to grow your career with a global leader, work with cutting-edge technologies, and make a real difference in how we understand and serve our customers. You'll be surrounded by talented colleagues who share your passion for innovation and excellence.

We can't wait to see what you'll bring to arenaflex. Apply today and let's lead the way together!

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.