Senior E-Commerce Analytics Analyst - Remote Position | Digital Product Insights & Business Intelligence

Join the arenaflex Team: Transform Data into Impact

Are you ready to take your analytics career to new heights? At arenaflex, we believe the skies should be accessible to everyone, and we're looking for a talented Senior E-Commerce Analytics Analyst to help us deliver on that promise. This is more than just a job—it's an opportunity to shape the future of digital travel experiences while working with a team that values innovation, collaboration, and Low Fares Done Right.

As a remote team member, you'll play a pivotal role in optimizing our digital platforms, driving e-commerce growth, and ensuring that millions of travelers enjoy seamless online experiences. If you're passionate about data, thrive in fast-paced environments, and want to make a tangible impact on a growing airline industry leader, we invite you to explore this exciting opportunity with arenaflex.

About arenaflex: Pioneering Affordable Travel

arenaflex is dedicated to providing "Low Fares Done Right" to more than 100 destinations across the United States, Canada, the Dominican Republic, and Mexico. Operating over 350 daily flights, we've established ourselves as a force in the aviation industry, known for our commitment to affordability without compromising on quality service.

Headquartered in Denver, Colorado, our team of dedicated aviation professionals takes pride in delivering the signature arenaflex experience to millions of passengers each year. We're proud recipients of the Federal Aviation Administration's 2018 Diamond Award for maintenance excellence and have been recognized by the International Council on Clean Transportation as the most fuel-efficient airline in the industry—thanks to our cutting-edge technology and operational efficiencies.

At arenaflex, we embody the spirit of Rocky Mountain Hospitality: down-to-earth, warm, and genuinely committed to making every traveler's journey exceptional. We believe that affordable travel shouldn't mean sacrificing comfort or quality, and our team works tirelessly to ensure every customer interaction reflects this philosophy.

What We Stand For

Our mission of "Low Fares Done Right" isn't just a tagline—it's the foundation of everything we do. This commitment means delivering not only competitive prices but also creating enjoyable, seamless travel experiences for our customers. We approach every decision with care, using resources efficiently while continuously innovating and pushing boundaries.

We foster a culture of collaboration, ownership, and continuous improvement. When you join arenaflex, you become part of a team that trusts one another, embraces challenges, and celebrates successes together. We encourage our team members to think creatively, challenge the status quo, and always look for ways to enhance the customer experience.

The Role: Senior E-Commerce Analytics Analyst

As a Senior E-Commerce Analytics Analyst at arenaflex, you'll serve as a strategic partner in driving our digital presence forward. You'll lead initiatives aimed at optimizing our website and mobile applications by providing comprehensive reporting and analysis across all digital metrics. Your work will be instrumental in enhancing our e-commerce capabilities and ensuring we deliver the exceptional digital experience our customers deserve.

This position offers the unique opportunity to work cross-functionally with various departments, including Product Development, Revenue Analytics, Marketing, Ancillaries, and Information Technology. You'll be at the forefront of translating complex data into actionable insights that directly influence business decisions and strategic prioritization within the Product Organization.

Key Responsibilities

• Data Analysis & Insights: Transform raw data into meaningful insights that unlock growth opportunities across e-commerce, acquisition, and customer retention initiatives. Your analytical expertise will directly impact our ability to serve customers better and grow our digital footprint.
• Reporting & Dashboards: Create intuitive, easily interpretable formats including dynamic dashboards and management reports that drive key business decisions. You'll ensure leadership has the visibility they need to make informed strategic choices.
• Competitive Intelligence: Leverage multiple reporting tools and syndicated intelligence to identify market trends and competitive developments. Stay ahead of industry shifts and provide strategic recommendations based on your findings.
• Error Analysis: Conduct thorough error analysis of all digital products, identifying issues that impact user experience and working with teams to implement solutions that enhance platform reliability.
• Ad-Hoc Projects: Execute special projects, comprehensive reviews, and in-depth analyses as directed by senior leadership, providing timely and accurate deliverables that support critical business objectives.
• Executive Communication: Present collected data in executive summaries and presentations to leadership, translating complex findings into clear, actionable recommendations.
• Data Integrity: Maintain rigorous data accuracy through weekly data acquisition, processing, cleaning, and auditing procedures. Ensure stakeholders can trust the insights they rely upon for decision-making.
• Cross-Functional Partnership: Collaborate with Product and IT teams to ensure business requirements are met with well-maintained data architecture and mapping for seamless information flows.
• Relationship Building: Develop and maintain strong relationships with stakeholders both within and outside the organization, fostering collaboration and driving shared success.
• Mentorship: Assist in developing junior team members across Revenue Analytics, Pricing, and Revenue Management teams, deepening the team's collective skillset and improving overall performance.

Essential Qualifications

• Education: Bachelor's degree in Computer Science, Marketing, Business, or a related field, or equivalent work experience demonstrating analytical proficiency.
• Experience: 3-5 years of hands-on experience in e-commerce and Digital Analytics, with a proven track record of delivering measurable value through data-driven decision-making.
• Analytical Skills: Exceptional analytical and problem-solving abilities, with the capacity to navigate complex datasets and extract meaningful patterns.
• Communication: Outstanding verbal and written communication skills, with the ability to build relationships with stakeholders at all organizational levels.
• Multi-Tasking: Ability to work independently and manage multiple priorities in a fast-moving, dynamic environment without losing attention to detail.
• Initiative: Strong problem-solving orientation with the willingness to own resolutions and step into leadership vacuums when opportunities arise.
• Certifications: Google Analytics Certifications are highly preferred and demonstrate commitment to professional development.
• Industry Knowledge: Previous experience in the travel or hospitality industry is a plus but not required—we value transferable skills and diverse backgrounds.

Preferred Knowledge, Skills & Abilities

• Analytics Platforms: Deep knowledge of Google Analytics, with preference for experience in GA4 (Google Analytics 4) implementation and analysis.
• Tag Management: Experience with Google Tag Manager for implementing and managing tracking solutions across digital properties.
• Reporting Tools: Familiarity with error analysis and reporting platforms including Content Square, Dynatrace, and Noibu for comprehensive digital experience monitoring.
• Project Management: Excellent time management and organizational skills, with experience organizing workflows and guiding others in these areas.
• Decision-Making: Strong sense of personal accountability regarding decision-making and maintaining productive stakeholder relationships.
• Collaboration: Experience operating in high-level collaborative environments and promoting a teamwork mentality across functional teams.
• Problem Anticipation: Ability to anticipate challenges and proactively work to prevent obstacles before they impact operations.
• Technical Skills: Knowledge of coding and design best practices is a plus, demonstrating technical curiosity and versatility.
• DevOps: Experience in Azure Dev Ops is a plus, showing familiarity with modern development and deployment workflows.

Why arenaflex? Work Perks & Benefits

At arenaflex, we believe that work is important, but the perks make the journey worthwhile. We've curated a comprehensive benefits package designed to support your professional growth, personal well-being, and lifestyle:

• Flight Benefits: Enjoy free flight benefits for you and your immediate family members to explore the destinations we serve.
• Buddy Passes: Share the arenaflex experience with friends through complimentary buddy passes.
• Travel Discounts: Access exclusive discounts throughout the travel industry, including hotels, car rentals, cruises, and vacation packages.
• Lifestyle Perks: Discounts on mobile phone plans, movie tickets, restaurants, baggage fees, and over 2,000 other partners.
• Flexible Work Environment: Embrace our "Dress for Your Day" business casual environment with flexible schedules that support work/life balance.
• Competitive Compensation: Earn $30-40 per hour with our competitive base salary structure.
• Incentive Programs: Benefit from both short-term and long-term incentive programs that reward performance and tenure.
• Time Off: Enjoy paid holidays, vacation time, and sick leave to recharge and maintain wellbeing.
• Retirement Savings: Build your future with our 401(k) retirement plan with company contributions.
• Health & Wellness: Comprehensive medical, dental, and vision coverage starting the first of the month following your hire date.
• Employee Support: The HOPE League, arenaflex's non-profit organization, provides financial assistance to employees facing catastrophic hardship.

Career Growth & Development

At arenaflex, your career trajectory is limited only by your ambition. We invest in our team members' growth through continuous learning opportunities, cross-functional exposure, and leadership development programs. As you excel in this role, you'll have pathways to advance into senior analytical positions, specialize in specific digital product areas, or transition into leadership roles within the broader Revenue Analytics organization.

We encourage internal mobility and support employees who want to explore different facets of our business. Many senior leaders at arenaflex started in individual contributor roles and grew their careers through dedication, innovation, and a commitment to our shared goals.

Our Culture: What Makes arenaflex Special

We're proud to foster a culture that balances professional excellence with genuine human connection. Our "Rocky Mountain Hospitality" isn't just about how we treat customers—it's embedded in how we treat each other. We value transparency, accountability, and the courage to try new things. Failure is seen as a learning opportunity, and success is celebrated collectively.

As a remote team member, you'll have the flexibility to work from anywhere in West Virginia while staying connected to our collaborative team culture through digital collaboration tools, regular check-ins, and team-building activities. We trust our team members to deliver excellence regardless of where they work, focusing on outcomes rather than hours at a desk.

Join Our Journey

If you're ready to combine your analytical expertise with your passion for travel and technology, aren't you excited to apply? This is your opportunity to join a dynamic team that's transforming the airline industry, one data point at a time. At arenaflex, you'll find more than a job—you'll discover a career where your contributions genuinely matter and where your growth is our priority.

We encourage candidates from all backgrounds to apply. If you're ready to take the next step in your career and want to be part of something bigger than yourself, we want to hear from you. Apply today and help us continue delivering Low Fares Done Right to travelers everywhere.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.