Join arenaflex: Transform How We Listen to Our Customers

Are you ready to be part of something extraordinary? At arenaflex, we believe that every voice matters—and we're looking for a visionary Senior Voice of Customer Data Architect to help us harness the power of customer feedback through cutting-edge data engineering and analytics. This is your chance to join a dynamic team that processes over 5 million customer surveys annually across consumer, business, and service provider segments, delivering insights that shape the future of customer experience worldwide.

In this pivotal role, you'll serve as the technical backbone of our end-to-end Voice of Customer (VOC) program, working closely with product owners, subject matter experts, and agile technology teams to build robust data architectures that transform raw customer feedback into actionable business intelligence. You'll leverage your expertise in big data technologies to design and implement scalable solutions that ensure data quality, accuracy, and accessibility across the organization.

Why arenaflex?

At arenaflex, we don't just build products—we build relationships. We pride ourselves on fostering an environment where every colleague feels seen, heard, and valued. Our commitment to integrity, inclusion, and excellence defines who we are, and we bring this same dedication to every interaction with our customers and each other.

When you join arenaflex, you're not just accepting a job—you're becoming part of a legacy. You'll work alongside talented professionals who are passionate about innovation and committed to delivering world-class customer experiences. Together, we'll win as a crew, upholding our organizational values and our promise to offer the arena's first-class customer experience every single day.

What You'll Do

As our Senior Voice of Customer Data Architect, you'll play a critical role in transforming how arenaflex captures, processes, and leverages customer feedback. Your technical expertise and strategic thinking will drive innovation across our Voice of Customer program, ensuring we stay ahead in delivering exceptional customer experiences.

Key Responsibilities:

Architect Data Solutions: Design and build robust data model architectures to support optimal data processing and standardized metric definitions across the Voice of Customer ecosystem

Platform Development: Support the development and maintenance of our new Voice of Customer technique sourced from Cornerstone and integrated with the Qualtrics survey and dashboard platform

Big Data Engineering: Enable big data and batch/real-time analytical solutions using transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python

Requirements Gathering: Work closely with application teams to define, frame, and capture business needs, translating functional requirements into technical deliverables

Data Transformation: Grow knowledge of Voice of Customer methods and leverage the same to transform data within the Cornerstone big data platform

Quality Assurance: Ensure data quality and accuracy through intensive testing at variable and use case levels

Performance Optimization: Offer guidance to enhance competencies and drive efficiency in computing programs using the big data ecosystem

Story Development: Power consumer story analysis and elaboration, design and development of software programs, testing and build automation tools

Process Automation: Proactively identify and automate manual tasks to improve quality and operational efficiency

Cross-Functional Collaboration: Partner with teams from across the organization to prioritize, define, develop, and test data for various use cases as part of the VOC end-to-end technique

What We're Looking For

We're seeking a technically accomplished professional who thrives in collaborative environments and is passionate about turning customer data into business impact. The ideal candidate will combine deep technical expertise with strong communication skills and a customer-centric mindset.

Essential Qualifications:

Technical Experience: Hands-on development experience on Hive/Hadoop, PySpark, Python, Shell Scripting languages, with development, launch management, and troubleshooting understanding for data-driven projects for a span of not less than 3 years

Requirement Translation: Active collaboration with relationship managers/product owners for understanding functional requirements and converting them into technical deliverables

Agile Methodology: Familiarity with Agile methodologies of delivery where small increments of a product are introduced at regular intervals to business groups

Data Architecture: Strong background in designing and building data model architectures to support optimal processing and standardized definitions

Big Data Technologies: Proficiency in Hadoop ecosystem components including HDFS, MapReduce, Hive, and Spark

Programming Skills: Advanced Python development skills for data processing and automation

Preferred Qualifications:

Experience with Qualtrics survey platform implementation and integration

Knowledge of Voice of Customer methodologies and customer experience analytics

Experience with real-time data streaming technologies

Background in consumer research or customer feedback analysis

Understanding of data governance and data quality frameworks

Experience working in multi-cultural, global teams

Skills & Competencies for Success

Analytical Thinking: Ability to decompose complex business problems into technical solutions

Collaboration: Strong interpersonal skills with the ability to work effectively across functional boundaries

Innovation: Creative approach to solving problems and continuously improving processes

Attention to Detail: Commitment to data quality and accuracy in all deliverables

Adaptability: Comfortable working in fast-paced, evolving environments

Communication: Excellent written and verbal communication skills, capable of translating technical concepts for non-technical audiences

Career Growth & Learning Opportunities

At arenaflex, your career journey is ours to shape together. We invest heavily in the growth and development of our colleagues, offering comprehensive learning opportunities that help you expand your skills and advance your career.

You'll have access to:

Extensive training programs in emerging technologies and methodologies

Mentorship from industry experts and senior leaders

Internal mobility opportunities across departments and functions

Professional development certifications and tuition assistance

Exposure to cutting-edge big data technologies and customer experience innovations

Leadership development programs for aspiring managers and directors

Your contributions at arenaflex will be recognized and rewarded. As you grow in your role, you'll have the opportunity to take on increased responsibilities, lead strategic initiatives, and shape the future of our Voice of Customer program.

Work Environment & Culture

We believe that great work happens when people feel supported, valued, and empowered. At arenaflex, we've created an environment where everyone can thrive—both professionally and personally.

Our culture is built on:

Inclusion & Belonging: A workplace where every person is seen, heard, and feels like they belong

Integrity: Doing the right thing, even when no one is watching

Collaboration: Winning together as a crew, supporting each other across teams

Innovation: Encouraging creative thinking and calculated risk-taking

Customer Focus: Relentless dedication to delivering exceptional experiences

We offer flexible working arrangements with hybrid, onsite, or digital preparations depending on position and business need, allowing you to work in a way that supports your productivity and well-being.

Compensation & Benefits

We return our colleagues and their families with blessings and programs that support their holistic well-being. This means we prioritize their physical, financial, and intellectual health through each stage of life.

Our Comprehensive Benefits Include:

Competitive Compensation: Attractive base salaries with bonus incentives

Financial Well-Being: Robust retirement savings plans and financial planning support

Health & Wellness: Comprehensive health coverage including medical, dental, and vision plans

Family Support: Generous paid parental leave policies (depending on your location)

On-Site Facilities: Free access to international on-site wellness facilities staffed with nurses and doctors (depending on location)

Mental Health: Free and confidential counseling aid through our Healthy Minds program

Work-Life Balance: Flexible time off, remote work options, and supportive leave policies

Professional Development: Career development and education opportunities including tuition reimbursement

Employee Perks: Exclusive discounts, rewards, and recognition programs

Apply Today

If you're ready to make an impact, grow your career, and be part of something meaningful, we invite you to join arenaflex. This is your opportunity to combine your technical expertise with your passion for customer experience, working alongside brilliant colleagues who share your commitment to excellence.

At arenaflex, every colleague has the opportunity to share in the business enterprise's achievement. Collectively, we'll win as a crew. Come lead the way with us.

Ready to begin your journey with arenaflex? We can't wait to meet you.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

Senior Voice of Customer Data Architect – Big Data Engineering & Analytics (Remote/Hybrid)