Support Specialist – Tier 1
Posted 2026-05-05
Remote, USA
Full-time
Immediate Start
- Job Description:
- Respond to Inbound and Outbound Calls providing technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment
- Utilize all equipment and resources provided to perform the job at the highest proficiency
- Meet or exceed department performance metrics
- Maintain technical proficiency through continued education with relevant software, services, peripheral devices, and equipment
- Communicate and escalate issues with customers, peers, and leadership effectively, in a timely manner, with positive engagement
- Follow established department processes and procedures
- Learn new required skillsets aligned with evolving business needs while following the appropriate growth trajectory of the role
- Follow schedule in workforce system(s) utilizing proper time management procedures
- Comply with Company and department policies and standards; performs other duties as assigned
- Requirements:
- High School Diploma or Equivalent
- 1 year customer service experience
- 1 year experience with customer relationship management, point of sale, or similar software systems with basic troubleshooting
- 2 years experience with practical application of Microsoft Operating Systems and Platforms (Windows, Excel, Outlook, Word, Powerpoint)
- Associate's Degree (preferred)
- Technical certifications (preferred)
- 2 years Technical experience supporting software, computer hardware, network, or other technical troubleshooting
- Benefits:
- Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
- 401(k) Match Retirement Savings Plan.
- Paid Time Off (PTO).
- Holiday Pay & Floating Holidays.
- Volunteer Time Off (VTO).
- Educational Assistance Program.
- Full Paid Parental and Adoption Leave.
- LifeWorks (Employee Assistance Program).
- Patterson Perks Program.