Tier 1 Automation Engineer

Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms, SMBs and technology companies. Thousands of Firms and SMBs count on us to run their business every day.

We have a great team, we’re growing fast and have a winning culture based on innovation, teamwork, and mutual respect.


Job Overview:

We are looking for an experienced and proactive Tier 1 Automation Engineer to join our IT operations team. In this role, you will be responsible for maintaining, optimizing, and securing our organization’s customer facing server infrastructure, both on-premises and in the cloud. You will work closely with various teams to ensure the availability, performance, and security of critical systems and services. Your expertise will help guide IT strategy, troubleshoot issues, and ensure operational excellence in managing enterprise systems.


This is a remote based position.


Responsibilities:

• Administer and maintain servers, networks, and systems across on-premises and cloud environments
• Perform system upgrades, patches, and troubleshooting to ensure system reliability and security.
• Finishes work as assigned by Lead and AE Manager, adhering to established code standards and delivery processes.
• Creates new automation for applications that need update or install automation, using existing Tier 2 tooling and libraries.
• Maintains annual application update automation, ensuring timely and successful rollout of new versions.
• Creates and maintains custom automation for RMM (e.g., custom scripts, monitors, and administrative tasks).
• Documents all new and updated automation scripts and processes in the central repository (Gitlab/Atlassian).
• Troubleshoots and resolves failed application deployments and automation tasks in the client environment.
• Ensure compliance with industry regulations and best practices related to system security, data privacy, and IT governance.
• Stay up to date with the latest trends and technologies in system administration, recommending improvements when necessary.

Requirements:  

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 5+ years of experience in system administration, devops, or other automation, with a solid track record of managing enterprise-level IT infrastructures.
• Strong experience with operating systems (Linux, Windows Server, etc.) and server management.
• In-depth knowledge of virtualization technologies (VMware, Hyper-V, KVM, Containers).
• Expertise in network configuration, routing, and security (DNS, DHCP, VPN, firewalls).
• Experience with automation and scripting (e.g., PowerShell, Bash, Python, Ansible).
• Strong troubleshooting and problem-solving skills, particularly with complex infrastructure issues.
• Familiarity with containerization technologies (Docker, Kubernetes) and continuous integration/continuous deployment (CI/CD) practices is a plus.
• Experience with monitoring tools (e.g., Nagios, Zabbix, SolarWinds) and performance tuning.
• Understanding of IT security best practices and experience implementing security measures.
• Certifications such as CompTIA Server+, Microsoft Certified: Azure Administrator Associate, AWS Certified SysOps Administrator, or similar are a plus.
• Excellent communication and teamwork skills, with the ability to interact effectively with various technical and non-technical teams.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Eligibility Requirements
 

• This role is open to US Citizens or permanent residents authorized to work in the United States. Rightworks LLC is unable to offer visa sponsorship.
• Due to specific state regulations, we are unable to accept applications from residents of California, Hawaii, or Alaska.
• Relocation will not be offered for this position.

Compensation 
 
Our Compensation range for this role ranges from $55,000 to $65,000 annually, and is determined based on factors such as relevant experience, skills, and internal equity. 




Benefits
To provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company-paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer flexible PTO, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing paid volunteer time off. We are proud to be an Equal Opportunity Employer!





This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.