Travel Specialist

VDC is a company that provides travel services, and they are seeking a Travel Specialist responsible for managing reservations for various products including airline tickets and hotels. The role involves ensuring guest satisfaction, responding to inquiries, and promoting services to clients.

Responsibilities

• Manage reservations for all VEGAS.com and contracted companies’ products including airline tickets, hotels, tours, and shows
• Respond to guest questions and make necessary adjustments to their accounts
• Provide professional and quality service to all clients
• Participate in product and service promotions and works to promote these specials in discussions with clients
• Answer and sell on inbound calls or other forms of customer communication including email, webchats, or faxes
• Assess customer needs and make recommendations based on those needs by offering suitable products and services
• Develop and maintain an advanced knowledge of the product & service offerings
• Upsell customers with add-on services and products
• Contact customers to clarify requests, ensure all necessary information is included, and route requests to the appropriate department for handling
• Maintain guest loyalty while acting in the best interest of the company
• Meet sales performance evaluation expectations
• Meet individual goals and contribute to departmental goals for quality, productivity, and schedule adherence
• Advise clients pricing, applicable fare rules, and any travel restrictions
• Recap and document itineraries and continuously look for ways to help improve our processes and customer experience

Skills

• 1+ years prior sales and travel/call center experience in metrics driven environment
• Must complete the company-provided Contact Center Agent course
• Strong customer service skills
• Desire to learn and develop skills, and go above and beyond to support customer inquiries
• Must be detail-oriented and result oriented
• Willingness to work a flexible schedule
• Experience using a Computer Reservation System

Benefits

• Competitive compensation
• Bonus incentives
• FLEX PTO
• Mental health days
• Medical, dental, and vision insurance
• 401K matching
• Monthly credits and discounts for attending live events
• Remote work and snack allowances
• A variety of additional workplace perks

Company Overview