Virtual Care Coordinator

Overview
JRole Overview

We are looking for a tech-savvy Certified Medical Assistant (CMA/RMA) to serve as a Virtual Care Coordinator. You will be the "front line" of our Remote Patient Monitoring (RPM) program, helping patients successfully integrate life-saving medical technology—specifically home spirometers—into their daily routines. Your goal is to ensure data accuracy, patient compliance, and seamless communication with the clinical team.

Key Responsibilities
• Technical Onboarding: Host video calls to walk patients through the unboxing, pairing, and proper technique for using home spirometers and vitals-tracking devices.
• Daily Data Review: Monitor the RPM dashboard for incoming readings. Ensure patients are testing according to their prescribed schedule.
• Patient Coaching: Provide low-level clinical coaching on device "best practices" and encourage adherence to the care plan.
• Clinical Escalation: Use established protocols to identify "red flag" readings (e.g., significant drops in FEV1 or Oxygen levels) and immediately escalate them to the supervising physician or RT.
• Care Coordination: Document all patient interactions in the EHR and track "billable minutes" to ensure compliance with CMS (Medicare) requirements for RPM/CCM.

Qualifications & Skills
• Certification: Active Medical Assistant Certification (CMA via NHA/AAMA or RMA via AMT) is required.
• Tech Power-User: You must be comfortable troubleshooting mobile apps and Bluetooth connectivity issues over a video call with elderly patients.
• "Webside Manner": Patience and clarity are vital. You must be able to explain technical steps to patients who may not be familiar with smartphones.
• Bilingual (Preferred): English/Spanish fluency is a major plus given our Florida patient base.

Technical Requirements
• Reliable high-speed internet (minimum 25 Mbps download).
• A private, quiet, and professional-looking workspace for video calls.
• Basic understanding of respiratory vitals (SPO2, FEV1, Peak Flow).

Pay: $20.00 - $22.00 per hour

Expected hours: No less than 15.0 per week

Work Location: Remote