Join arenaflex: Shape the Future of Digital Video Advertising
Are you ready to be part of a dynamic team that's transforming how brands connect with audiences across the globe? At arenaflex, we're not just creating entertainment experiences—we're revolutionizing the digital advertising landscape. Our Media Networks division encompasses world-renowned brands including Disney, Pixar, Marvel, and Lucasfilm, alongside powerful entertainment platforms like ABC, Star, FX, and the iconic National Geographic brand. We're seeking a talented Digital Operations Client Services Manager to lead our Italian advertising sales and operations team from our Milan office, driving revenue growth, operational excellence, and exceptional client partnerships.
This is a remarkable opportunity for a seasoned professional who thrives in fast-paced, innovative environments and wants to make their mark on the future of digital advertising. You'll be at the heart of our operations, managing a team dedicated to delivering seamless advertising experiences across our digital properties—including our flagship streaming service, websites, mobile applications, and social platforms. If you're passionate about digital media, excel at team leadership, and want to work with some of the most recognizable brands in the world, this role could be your perfect fit.
About arenaflex and Our Vision
At arenaflex, we believe in the power of storytelling to bring people together. Our Media Networks division represents a portfolio of world-leading brands that inspire joy, curiosity, and wonder across generations. From beloved animated classics to groundbreaking live-action storytelling, from award-winning documentaries to cutting-edge streaming content, we're committed to delivering extraordinary experiences to audiences everywhere.
Our advertising division plays a crucial role in sustaining our ability to create these magical experiences. We work with advertisers and agencies who want to reach engaged, passionate audiences across our diverse portfolio of platforms. The Digital Operations Client Services team is the backbone of this effort—ensuring that every campaign is executed flawlessly, every client receives exceptional service, and every advertising dollar delivers maximum impact.
What You'll Do: Key Responsibilities
As our Digital Operations Client Services Manager, you'll lead a team responsible for managing the complete lifecycle of digital advertising campaigns. Your leadership will directly impact our ability to drive revenue, delight clients, and maintain our reputation for excellence. Here's what you can expect:
- Team Leadership: Lead and develop one Digital Operations Client Services manager, providing guidance, mentorship, and support as they assist assigned sales representatives and their clients through all phases of the campaign lifecycle—from planning and setup to optimization, reporting, and invoicing.
- Revenue Optimization: Take ownership of delivering successful media plans that maximize revenue potential while ensuring client objectives are exceeded. You'll balance strategic thinking with hands-on execution to drive results.
- Campaign Management Excellence: Oversee all aspects of campaign management, including inventory forecasting, media plan creation, order entry, trafficking, optimization, performance reporting, and invoicing across display, video, and connected TV (CTV) environments.
- Client Escalation Point: Serve as the primary escalation contact for complex challenges related to inventory, advertising products, or campaign issues. Your problem-solving skills will be crucial in resolving intricate technical and operational issues.
- Cross-Functional Collaboration: Work closely with Sales, Finance, and Accounting teams to ensure accurate revenue tracking and reconciliation. Partner with our global Ad Platforms support team to investigate and resolve ad delivery, quality, and technical issues.
- Process Innovation: Ideate, execute, review, and continuously improve operational processes that drive quality, efficiency, and scalability across the organization.
- Revenue Intelligence: Analyze digital inventory utilization and performance to develop strategies and products that maximize revenue yield and unlock new opportunities.
- Talent Development: Manage, coach, and develop team talent, including training new hires and building a high-performing team culture.
- Documentation & Best Practices: Create and maintain internal documentation that clearly explains processes, workflows, and best practices for the team.
- Regional Collaboration: Collaborate with regional teams across EMEA and serve as a local center of excellence for other offices, sharing knowledge and driving consistency.
- Technology Advancement: Maintain arenaflex's advertising technology stack and strategy while staying current with industry developments and emerging technologies.
- Vendor Evaluation: Test potential advertising technology vendor integrations and provide valuable feedback during contract negotiations.
What We're Looking For: Essential Qualifications
We need a candidate who brings extensive experience and deep expertise in the digital advertising ecosystem. Here's what we require:
- Educational Background: Graduate-level degree or equivalent professional experience demonstrating advanced knowledge and skills.
- Industry Experience: Minimum 3+ years of overall experience in the advertising industry, either on the publisher/agency side or within advertising technology companies.
- Leadership Skills: Proven team management experience with a track record of developing high-performing teams.
- Process Excellence: Strong expertise in defining, documenting, and optimizing processes to drive operational efficiency.
- Campaign Management Proficiency: Highly skilled in planning, trafficking, managing, and optimizing advertising campaigns for display and video across websites, mobile apps, social platforms, and connected TV environments.
- Performance Optimization: Demonstrated ability to launch campaigns, generate accurate and actionable insights, and optimize performance to achieve client goals.
- Technical Knowledge: Solid understanding of programmatic advertising, the technologies that power it, and key players in the ecosystem.
- Compliance Awareness: Familiarity with general data protection and privacy requirements related to digital advertising, including GDPR and related regulations.
- Presentation Skills: Comfortable representing the organization at external gatherings, industry events, and client meetings.
- Platform Expertise: Essential skills with media buying and campaign management systems (such as Google Ad Manager), ad server platforms (such as DV360), and management of creative assets and tracking pixels to support and lead your team effectively.
- Activation Knowledge: Understanding of ad activation for digital campaigns and related technical requirements.
Preferred Experience
- Experience working with major media or entertainment brands is highly desirable
- Familiarity with the processes and procedures of a multinational corporation
- Knowledge of the EMEA advertising market landscape
The Skills That Set You Apart
Beyond your experience and qualifications, we want someone whose personality and work style align with our culture. The ideal candidate brings:
- Problem-Solving Energy: Highly passionate and driven problem-solver who thrives on challenges and finds creative solutions.
- Attention to Detail: Exceptional attention to detail combined with strong organizational skills and the ability to effectively prioritize and manage multiple concurrent projects.
- Analytical Mindset: Natural analytical abilities—ready to assess, evaluate, and plan based on data insights and performance results.
- Strategic Perspective: Ability to step back and view situations holistically, addressing immediate challenges while developing long-term solutions.
- Leadership Presence: Natural team leader and mentor who fosters a positive, inclusive culture and motivates others to achieve excellence.
- Accountability Focus: Driven to lead by example and hold team members accountable for maintaining high standards.
- Collaboration Flexibility: Comfortable working independently or collaboratively with reports, peers, and senior leadership.
- Balanced Priorities: Results-driven with a focus on revenue, but never at the expense of our people and culture.
- Customer Centricity: Always focused on our audiences and prioritizing the client experience in every decision.
- Communication Excellence: Confident communicator with strong presentation skills, able to speak on behalf of the team in internal and external settings.
- Global Mindset: Eager to work in a global organization with partners and stakeholders across different time zones and cultures.
- Relationship Building: Ability to navigate the digital advertising industry and maintain productive relationships with publishers, broadcasters, agencies, advertisers, and technology vendors.
- Regional Expertise: In-depth understanding of digital media and the advertising industry, particularly video advertising within the EMEA region.
- Technical Fluency: IT-savvy with proficiency across core business applications and remote working tools including Microsoft Outlook, Excel, PowerPoint, Slack, and Zoom.
Why Join arenaflex: Career Growth and Benefits
At arenaflex, we know that our people are our greatest asset. That's why we're committed to providing a comprehensive rewards package that supports your professional growth, personal well-being, and work-life balance. When you join our team, you'll enjoy:
- Career Development: Extensive opportunities for career advancement, professional development programs, and continuous learning to help you reach your full potential.
- Competitive Compensation: A competitive salary package that recognizes your experience, skills, and contributions.
- Health & Wellbeing: Comprehensive health insurance coverage and wellness programs designed to support your physical and mental health.
- Financial Security: Retirement programs and financial planning resources to help you build a secure future.
- Paid Time Off: Generous paid time off policies that allow you to recharge and spend quality time with family and friends.
- Flexibility @ arenaflex: Flexible work arrangements that support remote work and help you maintain work-life harmony.
- Commuter Assistance: Programs to support your daily commute and reduce transportation stress.
- Exclusive Discounts: Access to exclusive discounts on entertainment, travel, shopping, and more.
- Childcare Options: Childcare support and family-friendly policies to help working parents.
- Tuition Assistance: Educational assistance programs that support your continued learning and skill development.
- Weekly Pay: Convenient weekly pay options for added financial flexibility.
- Community Involvement: Opportunities to participate in corporate social responsibility initiatives and make a positive impact in your community.
- Theme Park Admission: Special perks including theme park admission and exclusive experiences—because at arenaflex, we know how to have fun!
Our Culture: Where Magic Happens
When you join arenaflex, you become part of a global family of creative thinkers, innovative problem-solvers, and passionate professionals. We believe in fostering an inclusive environment where diverse perspectives are celebrated, collaboration is encouraged, and every voice matters. Our culture is built on values of creativity, inclusion, integrity, and excellence—and we live these values every day in how we work together and serve our audiences and partners.
You'll find that at arenaflex, no two days are the same. Our dynamic industry keeps us on our toes, but it's this variety that makes our work exciting and rewarding. Whether you're optimizing a complex video campaign, mentoring a team member, or collaborating with colleagues across EMEA, you'll be making a meaningful impact on the future of digital advertising.
Ready to Make Your Mark?
If you're excited about the possibility of joining arenaflex and bringing your skills and passion to our Digital Operations Client Services team, we want to hear from you! This is more than just a job—it's an opportunity to be part of something truly special, work with incredible brands, and shape the future of how advertisers connect with audiences around the world.
We're looking for candidates who are ready to embrace challenges, drive innovation, and contribute to our mission of creating magical experiences. If this sounds like you, we encourage you to apply today and take the first step toward an rewarding career at arenaflex.
Apply now to join our team and become part of the arenaflex family!
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from candidates of all backgrounds and experiences.