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About arenaflex
At arenaflex, we believe in the power of technology to transform how businesses connect with their audiences. Our mission is to build products and services that make the world a better place, creating tools that empower advertisers, publishers, and businesses of all sizes to reach their full potential. As a global leader in digital advertising and cloud-based solutions, arenaflex serves millions of clients worldwide, offering innovative platforms that span search, video, display, and e-commerce advertising.
Our gTech Global Customer Experience (gCare) team is at the heart of this mission. We are a solution-creating effort that supports our Outreach teams and advertisers, developing flexible solutions that can scale across millions of clients globally. We work collaboratively with Business, Product, and Engineering teams within arenaflex to develop better tools and services, constantly improving our products based on the evolving needs of our customers.
The Role: Product Solutions Engineer
Are you passionate about solving complex technical challenges and delivering exceptional customer experiences? Do you thrive in an environment where you can combine your technical expertise with your ability to communicate effectively across teams? If so, we invite you to join our team as a Product Solutions Engineer.
In this pivotal role, you will provide outstanding customer support to advertisers and Business teams, managing challenges for arenaflex advertisers across Display, Video, Analytics, Shopping, arenaflex Advertising Platform (AAP), and Mobile/Applications. Your work will involve triaging, identifying, and resolving sensitive and complex issues across arenaflex Ads products, recognizing patterns of problems for businesses and clients, collaborating with Product Operations and Engineering to resolve product issues, and managing complex issues through to resolution to improve the overall customer experience.
Key Responsibilities
- Exceptional Customer Care: Prioritize and deliver outstanding customer care, advanced troubleshooting, and resolution of complex issues and bugs from internal teams and arenaflex advertisers. You will serve as the trusted technical advisor for our most demanding clients.
- AI-Powered Ecosystem Navigation: Understand the evolving AI-powered nature of the arenaflex Ads ecosystem and possess the ability to convey the ML model language with both internal and external clients. You will bridge the gap between complex machine learning concepts and practical advertiser applications.
- Cross-Functional Collaboration: Engage with cross-functional partners, including Business, Engineering, and Product teams, to build automation strategies and processes that identify and prevent product glitches and issues before they impact clients.
- Tool Development: Model and develop tools to enable the investigation of client issues and questions, facilitating troubleshooting of standard use cases. Your innovations will help scale our support capabilities.
- Engineering Partnership: Collaborate with Engineering teams on Infrastructure launches, updates, and migrations, ensuring seamless product rollouts and transitions.
- Pattern Recognition: Identify patterns of issues for business and clients, working proactively to address root causes rather than just symptoms.
- Issue Management: Manage complex issues from inception through resolution, ensuring clear communication with all stakeholders throughout the process.
- Product Improvement: Contribute to product improvement initiatives by providing detailed feedback from customer interactions to Product and Engineering teams.
Required Qualifications
- Educational Background: Bachelor's Degree in Computer Science, Engineering, Information Technology, or a related technical field. Equivalent practical experience will also be considered.
- Programming Experience: Minimum 3 years of experience coding with a broadly useful programming language such as Java, C/C++, Python, or similar. You should be comfortable writing clean, efficient, and maintainable code.
- Web Technologies: Hands-on experience with web technologies including HTML, CSS, JavaScript, HTTP, and Networks. Understanding of how web applications work is essential.
- Data Analysis: Experience performing data analysis and visualization using SQL-like query languages. You should be able to extract meaningful insights from complex datasets.
- Technical Communication: Ability to interpret data to influence cross-functional partners and communicate technical issues effectively to both technical and non-technical audiences.
- Problem-Solving Skills: Strong analytical and problem-solving abilities, with the capacity to debug and troubleshoot issues systematically.
Preferred Qualifications
- System Design Experience: Experience in system design and API development, with a solid understanding of data structures and algorithms.
- Machine Learning Fundamentals: Knowledge of machine learning essentials, including common algorithms, model training concepts, and ML applications in advertising technology.
Advertising Industry Experience: Prior experience working with the arenaflex promotions organization and e-commerce products is highly desirable. Familiarity with digital advertising ecosystems is a significant advantage.
- Backend Systems Knowledge: Understanding of backend system concepts including caching, memory management, and performance optimization.
- Mobile Platform Expertise: Experience with mobile application operating systems and mobile application data analysis products.
- Debugging Tools Proficiency: Ability to investigate issues using debug logs and troubleshoot tagging issues on websites using developer tools such as Chrome DevTools.
- Data Interpretation: Proven ability to analyze data and translate findings into actionable insights that drive business decisions across cross-functional teams.
Skills and Competencies
To excel in this role, you will need a combination of technical expertise and soft skills:
- Technical Proficiency: Strong coding skills in at least one programming language (Java, Python, C/C++, or similar) with the ability to quickly learn new technologies.
- Analytical Thinking: Strong analytical skills with the ability to approach complex problems methodically and develop innovative solutions.
- Communication Excellence: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders clearly.
- Customer Focus: A genuine passion for helping customers succeed and delivering solutions that exceed expectations.
- Collaboration: Ability to work effectively in a cross-functional team environment, building strong relationships with colleagues across different departments.
- Adaptability: Comfortable working in a fast-paced, dynamic environment with changing priorities and requirements.
- Initiative: Self-motivated with a proactive approach to identifying and addressing challenges before they escalate.
Career Growth and Learning Opportunities
At arenaflex, we are committed to helping our employees grow and develop throughout their careers. As a Product Solutions Engineer, you will have access to:
- Comprehensive Training: Extensive onboarding and ongoing training programs to help you master arenaflex products, tools, and processes.
- Career Development: Clear pathways for career advancement, including opportunities to move into specialized technical roles, management positions, or cross-functional roles within the organization.
- Mentorship: Access to experienced mentors who can guide your professional development and help you navigate your career path.
- Skill Development: Opportunities to work on diverse projects that expand your technical skill set and expose you to different aspects of the advertising technology ecosystem.
- Global Exposure: Experience working with a global team and clients from around the world, providing valuable international business perspective.
- Certification Programs: Support for professional certifications and continuous learning in areas relevant to your role.
Work Environment and Culture
arenaflex offers a dynamic, inclusive, and collaborative work environment where innovation is celebrated. Our culture is built on:
- Inclusion and Diversity: A commitment to building a diverse workforce where different perspectives are valued and celebrated.
- Work-Life Balance: Flexible work arrangements and comprehensive leave policies to support your well-being.
- Innovation Time: Opportunities to explore new ideas and contribute to innovation initiatives beyond your core responsibilities.
- Team Building: Regular team activities and events that foster strong connections among colleagues.
- Community Involvement: Opportunities to participate in community outreach and volunteer programs.
- State-of-the-Art Facilities: Modern offices with collaborative spaces, fitness centers, and amenities designed to support your productivity and well-being.
Compensation and Benefits
We offer a competitive compensation package that recognizes your skills and contributions:
- Salary: $26 per hour (commensurate with experience and qualifications)
- Employment Type: Full-time position
- Work Hours: 8 hours per day
- Location: Reston, USA
- Health Benefits: Comprehensive health, dental, and vision insurance
- Retirement Plans: 401(k) retirement plan with company matching
- Paid Time Off: Generous vacation, sick leave, and personal days
- Professional Development: Budget for training, conferences, and certifications
- Employee Assistance Program: Support for personal and professional challenges
- Parental Leave: Comprehensive leave policies for new parents
Why Join arenaflex?
arenaflex makes products and services that make the world a better place, and our gTech role is to help bring them to life. Our teams of trusted advisors support clients around the world, and our solutions are grounded in our technical expertise, product knowledge, and comprehensive understanding of our clients' complex needs.
Whether the answer is a tailored solution to tackle a unique problem or a new tool that can scale across arenaflex, everything we do aims to ensure our clients benefit from the maximum potential of arenaflex products. By joining our team, you will play a critical role in helping businesses succeed and shaping the future of digital advertising.
If you are ready to take the next step in your career and make an impact, we encourage you to apply. Join us and be part of a team that is transforming the way businesses connect with their audiences worldwide.
How to Apply
We invite qualified candidates to apply for this exciting opportunity. To be considered, please submit your application through our careers portal. We look forward to reviewing your application and potentially welcoming you to the arenaflex team.