Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered platform. They are seeking a Help Desk Associate to provide tech support for both remote and on-site staff, ensuring integrity and confidentiality while managing IT assets and enhancing user experience.
Responsibilities
- Working a Hybrid schedule that changes based on business needs and on-call rotation
- Provide end-user support on Windows, macOS, Google Meets & other supported systems and applications
- Maintain and support conference room technology, including regular equipment health checks and providing on-site technical assistance for high-priority meetings and corporate events
- Facilitate the technical onboarding of new hires, ensuring all accounts, hardware, and software are provisioned and ready for their first day
- Manage the lifecycle of IT assets, including the issuance, receipt, and inventory tracking of hardware and peripherals
- Develop and update Knowledge Base Articles (KBAs) to promote user self-service and improve first-contact resolution rates
- Identify opportunities to automate processes to eliminate repetitive tasks and increase overall service desk efficiency
- Provide multi-channel technical support (phone, email, chat) as the primary point of contact for resolving hardware, software, and network issues
- Provision and deploy workstations from initial imaging to final delivery, ensuring all systems meet security standards and are pre-configured with necessary software
- Serve as a critical link in the escalation chain, identifying high-priority or systemic issues and ensuring they are promptly transitioned to the appropriate engineering teams or leadership
- Facilitate IT asset shipments by receiving and processing equipment deliveries, which includes the physical ability to lift and relocate packages up to 40 lbs as needed for inventory organization
- Travel to the Chicago office for training
Skills
- 1+ years support experience
- Basic networking troubleshooting capabilities
- Exceptional interpersonal and communication skills
- Experience in developing knowledge base articles or step-by-step guides
- Experience with SCCM, Absolute, Jamf, ServiceNow, or Atlassian Jira
- Knowledge of PowerShell
- Associates degree
- Team leadership experience is a plus
Benefits
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
Company Overview
Enova International (NYSE: ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks. It was founded in 2004, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://www.enova.com/.