The Standard is committed to making a difference in the lives of others through a customer-first approach. The Implementation Manager I role is responsible for leading and managing the onboarding process for new Employee Benefits customers, ensuring a smooth transition and providing ongoing support throughout the implementation lifecycle.
Responsibilities
- Lead the full onboarding lifecycle for new Employee Benefits customers, ensuring accurate case setup and a positive overall experience
- Gather, validate, and submit sold‑case information through Salesforce and other intake channels
- Guide customers through contract review, billing setup, and use of online service tools
- Provide ongoing post‑implementation support to clients and brokers, addressing questions and needs as they arise
- Research and resolve customer inquiries of varying complexity by partnering with internal teams, while contributing to continuous improvement, team training, and best‑practice development
Skills
- High school diploma or equivalent
- 1–3 years of experience in benefits administration, new case management, enrollment technology, or direct client‑facing work with brokers/producers or HR leadership
- Experience managing multiple projects simultaneously in a fast‑paced environment
- Strong executive presence with the ability to communicate confidently with senior HR leaders and external partners
- Strong communication skills with comfort interacting via phone, email, and virtual meetings
- Voluntary benefits or employee benefits experience
- Experience using Salesforce or similar CRM tools
- Ability to mentor peers and support team training
- Familiarity with continuous improvement practices
Benefits
- A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
- An annual incentive bonus plan
- Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
- A supportive, responsive management approach and opportunities for career growth and advancement
- Paid parental leave and adoption/surrogacy assistance
- An employee giving program that double matches your donations to eligible nonprofits and schools
Company Overview
The Standard is a leading provider of workplace benefits including group and individual disability insurance, group life and accidental death and dismemberment insurance, group dental and vision insurance, group accident, critical illness and hospital indemnity insurance, paid family leave and absence management services, retirement plans services and individual annuities. It was founded in 1906, and is headquartered in Portland, Oregon, USA, with a workforce of 5001-10000 employees. Its website is https://www.standard.com.