Job Description:
Join arenaflex and Shape the Future of Customer Insights
Are you ready to be part of something extraordinary? At arenaflex, we believe in the power of data to transform businesses and create meaningful connections with customers worldwide. We're not just looking for employees – we're seeking visionary professionals who want to contribute to a culture of innovation, integrity, and excellence. As a Senior Data Architect joining our team, you'll play a pivotal role in revolutionizing how we understand and serve our customers across the globe.
Our organization has built its reputation on delivering world-class customer experiences, and the Voice of the Customer (VoC) program sits at the heart of this commitment. With over 5 million customer surveys received annually across our Consumer, Business, and Service Provider segments, we're generating an unprecedented amount of valuable customer feedback. This data drives strategic decisions that impact millions of customers worldwide, and we need a talented architect to help us harness its full potential.
About the Role
The Senior Data Architect will serve as a critical leader in transforming and innovating our end-to-end Voice of the Customer methodology. This is a unique opportunity to work at the intersection of big data technology, customer experience analytics, and enterprise reporting. You'll be responsible for designing and building robust data architecture that supports sophisticated survey processing, multilingual content delivery across 40+ research studies, and dashboard solutions deployed in over 20 countries.
In this role, you'll collaborate closely with product owners, process specialists, and agile technology teams to ensure our VoC platform delivers accurate, timely, and actionable customer insights. You'll work with Qualtrics, our premier survey vendor, to integrate survey data with our cornerstone big data platform, creating seamless workflows that empower business users across the organization.
Key Responsibilities
- Platform Architecture & Development: Lead the development and maintenance of the new Voice of the Customer technique sourced from Cornerstone and integrated with the Qualtrics survey and dashboard platform. Design scalable data models that support optimal processing and standardized metric definitions.
- Big Data Solutions: Engineer big data and batch/real-time analytical solutions using transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python. Deliver innovative solutions while ensuring data quality and accuracy through intensive testing at variable and use-case levels.
- Business Requirements Translation: Work closely with application teams to define, build, and capture business requirements. Collaborate with relationship managers and product owners to understand functional requirements and convert them into technical deliverables.
- Data Platform Enhancement: Grow knowledge of Voice of the Customer methods and leverage this expertise to transform data within the Cornerstone big data platform. Provide guidance to enhance capabilities and drive efficiency in computing programs using the massive data ecosystem.
- Automation & Innovation: Proactively identify and automate manual tasks to improve quality and efficiency. Lead consumer story analysis and elaboration, design and development of software programs, and build automation tools.
- Cross-Functional Collaboration: Partner effectively with teams across the organization to prioritize, define, increase, and test data for various use cases as part of the VoC end-to-end technique.
Essential Qualifications
- Technical Expertise: Minimum 3+ years of hands-on development experience with Hive/Hadoop, Pyspark, Python, and Shell scripting languages. Strong understanding of development launch management and troubleshooting for data-driven projects.
- Agile Methodology: Familiarity with Agile methodologies of delivery where small increments of a product are introduced at regular intervals to business groups.
- Collaboration Skills: Demonstrated ability to actively collaborate with relationship managers and product owners to understand functional requirements and convert them into technical deliverables.
- Data Architecture Knowledge: Experience designing and building robust data model architecture to aid optimal data processing and standardized metric definitions.
Preferred Qualifications
- Experience with real-time streaming data processing architectures
- Background in customer experience or voice of customer analytics platforms
- Knowledge of Qualtrics or similar survey platforms
- Experience with cloud-based big data solutions
- Understanding of data governance and data quality frameworks
- Background in financial services or customer-centric industries
Why arenaflex?
At arenaflex, we understand that our greatest asset is our people. That's why we've built a comprehensive Total Rewards package that prioritizes your holistic well-being – supporting your physical, financial, and mental health through every stage of your career and life.
Compensation & Financial Benefits
- Competitive base salaries with annual performance reviews
- Performance-based bonus incentives
- Comprehensive retirement savings plans with employer matching
- Stock purchase programs and equity opportunities
Work-Life Balance
- Flexible working model with hybrid, onsite, or remote arrangements depending on position and business need
- Generous paid parental leave policies (location-dependent)
- Paid time off and holiday leave
- Employee assistance programs for personal and professional challenges
Health & Wellness
- Free access to international on-site health facilities staffed with nurses and doctors (location-dependent)
- Comprehensive health insurance coverage
- Free and confidential counseling support through our Healthy Minds program
- Wellness resources and fitness center discounts
Career Development
- Extensive learning and development opportunities
- Professional certification sponsorship
- Mentorship programs with senior leaders
- Internal mobility and career advancement pathways
- Tuition reimbursement for relevant education
Our Culture
arenaflex is more than a workplace – it's a community where every individual is seen, heard, and feels like they belong. We believe in the power of diverse perspectives and inclusive practices. Our organizational values guide everything we do: we act with integrity, we innovate with purpose, and we win together as a team.
We encourage our colleagues to share in the business enterprise's achievements, recognizing that every contribution matters. Whether you're collaborating with teammates across continents or working independently on complex technical challenges, you'll find support, encouragement, and opportunities to grow both professionally and personally.
Ready to Make an Impact?
If you're passionate about data architecture, excited by the challenge of working with massive datasets, and committed to helping organizations understand their customers better, we want to hear from you. This is your opportunity to join a team that's leading the way in customer experience innovation.
At arenaflex, we offer more than just a job – we offer a career where your contributions truly matter. You'll work with cutting-edge technologies, collaborate with talented professionals across the globe, and make a tangible difference in how we serve our customers every day.
Apply now and become part of a team that's defining the future of customer insights. Let's lead the way together.
Location: Remote/Hybrid (Cabo Verde)
Employment Type: Full-Time
Experience Level: Senior Level (3+ years)