Certified Pharmacy Customer Service Associate – Retail Pharmacy Excellence, Patient Care & Customer Experience

• --

Join arenaflex: Where Pharmacy Meets Exceptional Customer Care

Are you passionate about helping others and looking for a rewarding career in healthcare? Do you thrive in a fast-paced environment where your customer service skills can make a real difference in people's lives? If so, arenaflex is seeking a dedicated and certified Pharmacy Customer Service Associate to join our team and help us continue our legacy of providing outstanding pharmacy services to our community.

For over a century, arenaflex has been a trusted name in healthcare, serving millions of customers and patients across the nation. We believe that great pharmacy care goes beyond simply dispensing medications—it's about building lasting relationships, providing personalized advice, and ensuring every customer feels valued and cared for. As a Pharmacy Customer Service Associate at arenaflex, you'll be at the forefront of this mission, delivering the exceptional service that has made us a leader in the industry.

What You'll Do: Key Responsibilities

As an integral part of our pharmacy team, you will play a vital role in ensuring smooth operations while providing top-tier customer service. Your responsibilities will span across multiple areas, each contributing to our overall goal of creating a seamless and positive experience for every customer who walks through our doors.

Customer Experience Excellence

• Warm and Welcoming Interactions: Greet every customer and patient with genuine friendliness, offering assistance with products and services. Your smile and positive attitude will set the tone for their entire shopping experience.


• Issue Resolution: Address customer concerns and questions promptly and professionally, working to resolve any issues to ensure complete satisfaction. Your goal is to turn every interaction into a delightful experience that keeps customers returning.


• Service Standards: Model and share customer service best practices with team members, demonstrating arenaflex service traits such as proactively offering help, identifying customer needs, and servicing until fully satisfied.


• Interpersonal Skills: Maintain excellent interpersonal habits including proper greeting, eye contact, and courtesy at all times.

Pharmacy Operations

• Register Operations: Register sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service. Handle cash transactions accurately, collecting payment and distributing change as requested.


• Transaction Processing: Process voids, returns, rain checks, refunds, and exchanges as needed. Maintain accuracy in all transactions to ensure customer trust and satisfaction.


• Product Recommendations: Recommend items for sale to customers, suggesting trade-up and companion items that may enhance their purchase. Guide customers to the OTC aisle when possible to assist in locating products.


• Merchandising: Keep counters and shelves clean, well-merchandised, and organized. Take regular inventory and maintain accurate records. Check in and price merchandise as required or as directed by management.


• Prescription Processing: In accordance with state and federal regulations, assist the pharmacist under direct supervision in the practice of pharmacy. Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.


• Pharmacy Systems: Utilize pharmacy systems to enter patient and drug information correctly. Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.


• Workflow Support: Assist pharmacists in scheduling and maintaining workflow, ensuring efficient pharmacy operations throughout your shift.


• Error Reporting: Report prescription errors immediately to the pharmacist on duty and adhere to Company policies and procedures regarding pharmacy errors and the Quality Improvement Program.


• Quality Compliance: Review and comply with the arenaflex Pharmacy Code of Conduct and strictly adhere to Good Faith Dispensing policies during all prescription dispensing activities.


• Telephone Handling: Handle telephone calls that do not require personal attention of the pharmacist, including inquiries to physicians, with professionalism and efficiency.


• Claims Processing: Process manual claims for third-party program prescription services in a timely and efficient manner, performing other clerical duties as assigned.


• Inventory Management: Assist and support the Pharmacy Department in inventory management activities, including ordering, unpacking, checking, and storing shipments of pharmaceuticals. Maintain knowledge of asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged goods involving prescription drugs.


• Regulatory Compliance: Ensure compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco products.


• Display Management: Construct and maintain displays, including promotional, seasonal, and sale merchandise. Complete resets and revisions as directed.


• Product Placement: Assist with separation of food items and product placement as specified by policies and procedures, such as storing raw and frozen meats on bottom shelves. For consumable items, assist in stock rotation using the first in, first out method and manage restock outs.


• Store Systems: Demonstrate working knowledge of store systems and equipment to provide efficient service.


• Photo Area Support: Provide customer service in the photo area, including digital passport photo service, poster printing, and creative machine operations. Suggestively sell promotional photo products.


• Web Pick-up: Assume web pick-up responsibilities by monitoring orders, filling orders, and delivering orders to customers as they arrive at the store.


• Store Maintenance: Assist with exterior and interior maintenance by ensuring clean, neat, and orderly store condition and appearance.


• Policy Compliance: Comply with all company policies and procedures while maintaining respectful relationships with coworkers.


• Special Assignments: Complete special assignments and other tasks as assigned by management.

Training & Personal Development

• Certification Maintenance: Earn and maintain PTCB (Pharmacy Technician Certification Board) certification through the designated training program and/or state-required certification/registration.


• Continuous Learning: Attend training and complete required learning modules requested by management or assigned by corporate. Acquire continuing education credits to maintain knowledge and skills in healthcare and pharmacy, including the latest news and developments in the field.

What We're Looking For: Qualifications

Basic Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)


• Requires willingness to work a flexible schedule, including evenings and weekend hours


• Must be at least 18 years of age


• High school diploma or equivalent preferred

Preferred Qualifications

• Six months of experience in a retail environment, demonstrating customer service skills and adaptability


• Prior work experience in a pharmacy or healthcare setting


• Strong math skills to fill prescriptions accurately, including counting, measuring, and weighing medications


• Proficient computer skills for operating pharmacy systems and processing transactions


• Knowledge of store inventory control procedures and best practices


• PTCB (Pharmacy Technician Certification Board) certification or willingness to obtain certification


• Previous experience with electronic health records and pharmacy management software


• Understanding of insurance claims processing and third-party billing

Essential Skills for Success

To excel in this role, you'll need a combination of technical abilities and personal qualities that enable you to thrive in a dynamic healthcare retail environment:

• Communication Skills: Excellent verbal and written communication skills to interact effectively with customers, patients, and team members.


• Attention to Detail: Meticulous attention to detail when processing prescriptions, handling cash, and maintaining inventory records.


• Customer Focus: A genuine desire to help customers and create positive experiences through outstanding service.


• Teamwork: Ability to work collaboratively with pharmacists, pharmacy technicians, and front-end team members.


• Adaptability: Flexibility to handle multiple tasks and adapt to changing priorities in a fast-paced environment.


• Problem-Solving: Strong problem-solving skills to address customer issues and operational challenges efficiently.


• Integrity: High ethical standards and commitment to maintaining patient confidentiality and complying with regulations.


• Physical Stamina: Ability to stand for extended periods, lift moderately heavy objects, and perform repetitive tasks.

Career Growth & Opportunities

At arenaflex, we believe in investing in our team members' growth and development. As a Pharmacy Customer Service Associate, you'll have access to numerous opportunities for advancement within our organization:

• Professional Certification Support: We encourage and support PTCB certification, which can enhance your credentials and career prospects in the pharmacy field.


• Continuous Training: Access to ongoing training programs, workshops, and continuing education opportunities to expand your healthcare knowledge.


• Career Pathways: Potential to grow into roles such as Senior Pharmacy Customer Service Associate, Pharmacy Technician, or Pharmacy Manager with additional experience and training.


• Skill Development: Gain valuable skills in customer service, pharmacy operations, inventory management, and healthcare compliance that are transferable across the industry.


• Leadership Opportunities: As you demonstrate excellence in your role, you'll have opportunities to mentor new team members and take on leadership responsibilities.

Why Join arenaflex?

arenaflex is more than just a pharmacy—we're a community healthcare partner committed to making a positive impact on the lives of our customers and patients. When you join our team, you become part of a legacy that spans over a century of trusted service.

Competitive Compensation & Benefits

We value our team members and offer competitive hourly rates starting at $16.50, with the opportunity to earn up to $18 per hour based on experience and performance. Our comprehensive benefits package includes:

• Health, dental, and vision insurance


• 401(k) retirement plan with company match


• Paid time off and holiday pay


• Employee discount program


• Flexible spending accounts


• Life insurance


• Employee assistance program


• Tuition assistance and scholarship opportunities


• Professional development resources

Our Culture

At arenaflex, we foster a culture of inclusivity, respect, and collaboration. We believe that our team members are our greatest asset, and we are committed to creating an environment where everyone feels valued and empowered to succeed. Our values include:

• Customer Commitment: We treat every customer with dignity and respect, delivering the highest level of service.


• Integrity: We conduct our business with honesty, transparency, and ethical practices.


• Innovation: We embrace change and continuously seek better ways to serve our customers and communities.


• Teamwork: We work together, supporting one another to achieve common goals.


• Community Involvement: We are dedicated to improving the health and well-being of the communities we serve.

Ready to Make a Difference?

If you're ready to embark on a fulfilling career where you can combine your passion for customer service with your interest in healthcare, we invite you to apply for the Pharmacy Customer Service Associate position at arenaflex. This is an excellent opportunity to join a team that values its employees and is committed to helping you grow both personally and professionally.

As an equal opportunity employer, arenaflex celebrates diversity and is committed to creating an inclusive environment for all employees. We welcome applications from qualified individuals, including those with arrest and conviction records. We will consider employment of qualified applicants in accordance with applicable federal, state, and local laws.

The actual compensation offered will depend on various factors including your geographic location, skills, abilities, education, experience, and other relevant factors. This role will remain open until filled.

Don't miss this opportunity to be part of something meaningful. Apply today and take the first step toward a rewarding career with arenaflex—where your career in healthcare begins with exceptional customer care.