Customer Service Representative – Order Management, Client Support & Administrative Specialist

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Join arenaflex as a Customer Service Representative

Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments where your communication skills and attention to detail can make a real difference? If so, arenaflex invites you to join our dynamic team as a Customer Service Representative.

At arenaflex, we pride ourselves on being a leading national distributor of solutions for JanSan, Foodservice, and Industrial Packaging. We deliver the right supplies and support to ensure businesses are more successful every day. With premium brands, expert advice, and an unwavering commitment to exceptional customer experiences, we serve thousands of customers nationwide across diverse industries including education, government, healthcare, hospitality, restaurants, building services, food packaging and processing, and grocery. Our team of over 6,000 associates across more than 180 locations shares a common passion: delivering innovative solutions for the business challenges of today and tomorrow.

We are currently seeking a dedicated and motivated Customer Service Representative to join our growing team. In this role, you will be responsible for meeting the specific and unique needs of our customers while ensuring the highest level of customer service and maximizing productivity with minimum downtime. Additionally, you will assist our sales representatives in servicing customers, contributing to the overall success of our operations.

What You'll Do

As a Customer Service Representative at arenaflex, you will play a pivotal role in maintaining and strengthening our relationships with customers. Your primary responsibilities will include:

• Customer Inquiry Management: Provides timely and accurate information to incoming customer requests regarding order status and product knowledge. You will serve as the first point of contact for customers seeking information, ensuring their questions are answered promptly and professionally.
• Multi-Channel Customer Interaction: Handle all client interactions with excellence, including inbound and outbound telephone calls, requests received electronically via email or online portals, and face-to-face interaction with walk-in clients. You will represent arenaflex with professionalism and warmth in every interaction.
• Order Processing: Process customer orders and order changes according to established department policies and procedures. You will ensure accuracy in all order entry activities, verifying details and maintaining proper documentation.
• Sales Support: Process orders phoned in by arenaflex Sales Representatives and act as the primary point of contact regarding open orders. You will collaborate closely with the sales team to ensure seamless order fulfillment and customer satisfaction.
• Account Maintenance: Maintain various accounts and review open orders to ensure accuracy and completeness. You will proactively identify and address any discrepancies or issues that may arise.
• Technical Documentation: Pull Material Safety Data Sheets (MSDS) and copy documents as required for customers, ensuring they have the necessary information for safe product handling and regulatory compliance.
• Problem Resolution: Research customer problems thoroughly and follow through to resolution. You will investigate issues, collaborate with relevant departments, and ensure customers receive timely and satisfactory solutions.
• Administrative Support: Provide administrative support for management, including but not limited to report generation, data processing, filing, and other duties as assigned. You will help ensure the smooth operation of the department.

Additional Responsibilities: Execute other projects and tasks as assigned by your supervisor, contributing to team goals and organizational success.

What We're Looking For

We are seeking a candidate who possesses the following qualifications and demonstrates the ability to excel in a dynamic customer service environment:

Essential Qualifications:

• High school diploma or equivalent; some college education preferred


• One to two years of Customer Service experience in a warehouse or distribution environment is helpful but not required


• Excellent verbal and written communication skills, with the ability to interact professionally with customers and colleagues


• Keen attention to detail and accuracy in handling data, orders, and documentation


• Strong problem-solving skills with the ability to research issues and implement effective solutions


• Ability to work independently and collaboratively in a team environment


• Genuine customer-focused attitude with a passion for delivering exceptional service

Physical Requirements:

While performing the duties of this job, the employee will regularly sit at a desk for extended periods, operate a computer and office equipment, and listen/speak clearly on the telephone and in-person. The role requires the ability to maintain focus and productivity in a stationary position while managing multiple tasks and priorities.

Why Join arenaflex?

At arenaflex, we believe that our people are our greatest asset. When you join our team, you become part of a company that values individuals, embraces change, and strives to reach higher. Here's what you can expect when you become part of the arenaflex family:

Career Growth and Development

We are committed to helping our associates grow and develop in their careers. As a Customer Service Representative at arenaflex, you will gain valuable experience in customer relations, order management, and administrative operations. This role provides a strong foundation for advancement within our organization, with opportunities to explore paths in sales, operations, management, and specialized customer service functions. We invest in our people through training programs, mentorship opportunities, and internal promotion pathways.

Work Environment and Culture

Our culture is built on teamwork, respect, and a shared commitment to excellence. We foster an environment where collaboration is celebrated, and every voice matters. You'll work alongside passionate professionals who are dedicated to delivering the best possible experience for our customers. We value open communication, continuous improvement, and the courage to embrace new challenges. Our supportive atmosphere encourages innovation and creative problem-solving, ensuring that no two days are alike.

Comprehensive Benefits Package

We understand the importance of supporting the health and well-being of our associates and their families. In addition to competitive base pay, arenaflex offers a comprehensive benefits package that includes:

• Medical, dental, and vision insurance coverage


• Life and disability insurance


• Flexible spending accounts for healthcare and dependent care


• Employee Assistance Programs (EAP) providing confidential support resources


• 401(k) Retirement plan with company contributions


• Paid time off and holiday benefits


• Employee discount programs


• Wellness programs and resources

Compensation

The pay range for this role is $18-$22 per hour. This range represents what arenaflex reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations.

Our Commitment to Diversity and Inclusion

arenaflex is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity, and/or any other characteristic protected by law. We also provide reasonable accommodation to applicants and employees with disabilities.

We believe that diverse teams make us stronger, and we are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to contribute their best work.

Apply Today

If you are ready to take the next step in your career and join a company that values its people as much as its customers, we want to hear from you! At arenaflex, you'll find more than just a job – you'll find a career where your skills are appreciated, your growth is supported, and your contributions make a real impact.

Come be part of something bigger. Join arenaflex and discover what makes our team special. We look forward to welcoming you aboard!