Clinican Engineering Technician II

Albany Med Health System is a healthcare provider dedicated to delivering high-quality medical services. They are seeking a Clinical Engineering Technician II to provide onsite and remote support for medical equipment and systems, ensuring exemplary customer service and effective resolution of technical issues.

Responsibilities

• Respond to problems called in and repair malfunctioning equipment in a timely manner
• Provide support with medical device troubleshooting, configuration and diagnostic tools
• Support enterprise future business growth and the movement and/or expansion of enterprise units
• Adhere to customer service standards in all verbal and written interactions with users
• Work as part of a team to meet goals set forth by Information Technology management
• Meet all documented and communicated statistical metrics that drive overall departmental performance
• This position will provide guidance to the Clinical Engineering Technician and Radiology Engineering – Level I positions, as well as train new Clinical Engineering Technician – Level I on their job responsibilities
• Maintain current technical expertise in the rapidly changing technology of Albany Med
• Use customer feedback as a basis for taking actions, which solve customer problems quickly and effectively
• Provide best effort support for non-standard devices
• Participate in on-call rotation and help troubleshoot customer issues
• Maintain confidentiality by using and communicating information only as needed to perform one’s duties
• Perform at or above the Information Technology performance standards
• Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence (personnel illness, vacation, education, etc.)
• Complete other duties or assignments as designated by management

Skills

• Associate's Degree preferably in biomedical/clinical engineering or a related engineering, math, science, or technology field of study
• 1-3 years of experience
• Ability to fulfill installations, upgrades, and support requests for medical devices
• Ability to adhere to documentation and troubleshooting processes
• Ability to determine the cause of an issue to resolve appropriately
• Ability to be successful at assisting in basic to moderately complex medical device related projects
• Ability to adhere to documented process and documentation
• Ability to effectively recommend and draft documentation for improvements in processes, procedures, and operations
• Knowledge of electronics, medical device technology, and the use of such technology in the course of patient care
• Functional knowledge of medical device testing and calibration technologies
• Bachelor's Degree
• Familiarity with HIPAA regulations, medical terminology, healthcare, or financial and billing processes

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