Contracts & Sales Operations Specialist

Crisis24 is a global provider of travel risk management and related services. They are seeking a Contracts & Sales Operations Specialist to manage sales contracts, maintain customer records, and ensure compliance during contract renewals.

Responsibilities

• Reviewing and understanding the details of sales contracts governing customer accounts
• Updating, auditing, and maintaining customer records and internal data in NetSuite, Salesforce, and other business systems
• Accurately provisioning customer accounts in internal systems using details from contracts and Salesforce
• Working with customers and sales teams on contract renewals
• Communicating contract details to sales teams and client support teams
• Verifying accuracy and resolving discrepancies in accordance with company rules and guidelines, using internal system data, customer contracts, and purchase orders
• Ensuring all relevant documentation accompanies contracts and maintaining digital and hard copies of pertinent records
• Performing assigned duties for the month-end and year-end closeout of all billing and contracts, ensuring accuracy, compliance, and timely completion

Skills

• Associate's degree in business administration, mathematics, accounting, economics, or relevant work experience
• Outstanding organizational skills
• Proven track record of meeting deadlines
• Strong analytical and problem-solving skills with exceptional attention to detail and accuracy, including the ability to detect errors and inconsistencies
• Salesforce experience strongly preferred, especially in environments involving contract management, customer data updates, or operational workflows

Company Overview