Customer Sales Specialist

Arrow Electronics is a leading company in the Aerospace and Defense sector, seeking a Customer Sales Specialist to manage day-to-day sales activities and customer service tasks. The role involves processing quotes, coordinating resources, and resolving customer issues while maintaining operational efficiencies.

Responsibilities

• Responsible for the day-to-day sales activities, order entry, sales support and customer service tasks for large Aerospace and Defense customer
• Maintains efficiencies in corporate operational processes and procedures
• Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers
• Processes quotes and order preparation for specified customers and works with centralized PM’s for Quote and Debit information
• Works to ensure that Arrow is awarded full margin from suppliers for fieldwork done
• Thorough knowledge and accountability of supply chain engagements such as: e-Compass (My Arrow), Consignments, CARES (Customer Automated Replenishment System) required
• Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG)
• Negotiate pricing (non-contract only), provide quote markup (owns strategy and application of cost-plus markup) and notify customer of related price increases
• Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems
• Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc
• Handles local expediting and assists global opportunities through local escalation
• Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index)
• Support sales team with direct customer contact for Order to Invoice process within Planned Demand
• Liaison between sales team and Infosys to perform root cause analysis and provide more complex problem solving
• Manage the interface on e-Compass reports with Infosys, drive closure by managing exceptions (Dropped Part, New Part), manage customer Forecast Response reports after Infosys has taken action and drive closure by managing exceptions
• Support e-Compass engagements and manage bond requests, identifying unit turn rates that are outside of branch goals and make adjustments to ensure unit turn rates are met
• Coordinate the contract refresh clause and manual inventory sweep process from IPS (In-Plant Store) or consignment back to PDC (Primary Distribution Center)
• Attend/lead the customer shortage calls and set internal action plan and communicate to appropriate account team members

Skills

• Responsible for the day-to-day sales activities, order entry, sales support and customer service tasks for large Aerospace and Defense customer
• Maintains efficiencies in corporate operational processes and procedures
• Serves as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers
• Processes quotes and order preparation for specified customers and works with centralized PM's for Quote and Debit information
• Works to ensure that Arrow is awarded full margin from suppliers for fieldwork done
• Thorough knowledge and accountability of supply chain engagements such as: e-Compass (My Arrow), Consignments, CARES (Customer Automated Replenishment System) required
• Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG)
• Negotiate pricing (non-contract only), provide quote markup (owns strategy and application of cost-plus markup) and notify customer of related price increases
• Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems
• Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc
• Handles local expediting and assists global opportunities through local escalation
• Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations
• Own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index)
• Support sales team with direct customer contact for Order to Invoice process within Planned Demand
• Liaison between sales team and Infosys to perform root cause analysis and provide more complex problem solving
• Manage the interface on e-Compass reports with Infosys, drive closure by managing exceptions (Dropped Part, New Part), manage customer Forecast Response reports after Infosys has taken action and drive closure by managing exceptions
• Support e-Compass engagements and manage bond requests, identifying unit turn rates that are outside of branch goals and make adjustments to ensure unit turn rates are met
• Coordinate the contract refresh clause and manual inventory sweep process from IPS (In-Plant Store) or consignment back to PDC (Primary Distribution Center)
• Attend/lead the customer shortage calls and set internal action plan and communicate to appropriate account team members
• Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
• Completes work with a limited degree of supervision
• Likely to act as an informal resource for colleagues with less experience
• Identifies key issues and patterns from partial/conflicting data
• Takes a broad perspective to problems and spots new, less obvious solutions
• Typically requires a 2-year degree and 1–3 years of experience or High school graduate with equivalent related experience
• Industry experience strongly preferred
• Must be proficient in Microsoft suite, specifically excel
• This role will perform work covered by International Traffic in Arms Regulations
• Viable candidates for this position must be eligible for an export license or be a U.S. Person (which includes but is not limited to U.S. citizens or nationals, lawful permanent residents, refugees, and asylees)

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• And more!

Company Overview