**Experienced Customer Service Representative - Remote**

At arenaflex, we're on a mission to revolutionize the healthcare industry by providing innovative solutions that prioritize patient care and quality outcomes. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and ensuring the highest level of satisfaction for our clients and patients. If you're passionate about making a difference in the lives of others and thrive in a fast-paced, dynamic environment, we want to hear from you!

• *About arenaflex**

arenaflex is a leading provider of specialty benefits management services, dedicated to improving healthcare outcomes and reducing costs for payors and providers. Our team of healthcare professionals is committed to delivering evidence-based solutions and second opinions, empowering staff to make a meaningful impact every day. With a strong IT capability and a collaborative approach, we're shaping the future of healthcare and seeking talented individuals to join our mission.

• *Job Description**

As a Customer Service Representative, you'll be responsible for:

• Conducting administrative intake and scripted clinical intake of calls for clinical review
• Providing quality customer service through interaction with providers, administrative staff, and others
• Building and maintaining customer satisfaction with products and services; providing excellent service to internal and external customers
• Collecting and entering confidential information, ensuring the highest level of confidentiality in all areas
• Maintaining high-quality documentation standards when collecting and performing data entry functions
• Providing ongoing telephonic support to providers and office staff related to arenaflex's Clinical Review process
• Providing administrative support to the Clinical Review Department as needed
• Participating and understanding the scope of responsibility pertaining to ongoing Quality Initiative Projects
• Maintaining acceptable levels of performance for all Key Performance Indicators, such as Average Talk Time (ATT), Quality, and adherence to schedule
• Participating in the arenaflex Quality Management Program as required
• Adhering to all HIPAA, state, and federal regulations pertaining to the clinical programs
• Adhering to both URAC & NCQA standards in keeping with arenaflex's compliance initiatives
• Carrying out other projects and responsibilities as assigned

• *Qualifications**

To succeed in this role, you'll need:

• High School Diploma/GED, required
• 1 year of customer service experience, required
• Ability to hard line internet into computer equipment provided, required
• Internet upload speed of 5 mbps and download of 25 mbps, required (verified at onboarding)
• HIPAA compliant room, required (verified at onboarding)
• Prior experience in the healthcare industry (i.e., prior authorizations, patient care, CPT codes, etc.), preferable
• Ability to read clinical terminology with high levels of proficiency
• Ability to work efficiently in a fast-paced, high call volume, performance-driven Contact Center
• MS Outlook and Windows proficiency
• Ability to work on dual monitors and navigate multiple software applications simultaneously
• Strong time management skills
• Ability to adhere to strict schedule with ability to adapt to schedule changes
• Highly skilled at delivering client and customer satisfaction
• Must possess strong verbal and written communication skills

• *Why Join arenaflex?**

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and onboarding program
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Collaborative and supportive team culture

• *What We Offer**

• A comprehensive benefits package, including medical, dental, and vision coverage
• A 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and continuing education
• A collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options

• *How to Apply**

If you're passionate about delivering exceptional customer experiences and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

• *Apply Now**

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