**Experienced Full Stack Customer Support Professional – Remote Part-Time Opportunity**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our Client Advanced Character group, you'll play a vital role in enhancing client centricity by extending our understanding of clients and their preferences. When we do this, we can serve them when and how they need.

• *About arenaflex**

arenaflex is a leading retail organization that's dedicated to making a positive impact on people's lives. We're passionate about creating a comprehensive and seamless digital experience for our clients, and we're looking for talented individuals to join our team. Our Client Advanced Character association is empowering the organization to better comprehend who the arenaflex client is, while ensuring streamlined processes, security, adaptability, administrative consistency, and top-tier client experience.

• *Job Summary**

We're seeking an experienced Full Stack Customer Support Professional to join our remote part-time team. As a key member of our Client Advanced Character group, you'll drive the development and execution of our client digital character item strategy, with a strong focus on personality matching for improving reach and information clean room skill. You'll work closely with our designing, Walmart Interface, Information Adventures, Walmart +, and Promoting groups to deliver elite digital character arrangements with a strong emphasis on information security and client protection.

• *Key Responsibilities**

• Drive the development and execution of the client digital character item strategy, with a strong focus on personality matching for improving reach and information clean room skill.
• Define and communicate a digital personality and information clean room technique, prioritization, and timelines for the Client Digital Personality Stage.
• Ensure tools are built and scaled to support the security and integrity needs of internal groups in managing client advanced characters.
• Work with a digital personality-centered outlook to connect internal clients to the Client Advanced Character Stage, ensuring all internal groups have access to secure and comprehensive client character data.
• Define and track key performance indicators (KPIs) and metrics to measure item success, highlighting the effective management and protection of client advanced personalities.
• Stay up-to-date with industry trends and advancements in client advanced personality, information clean room, information security, and protection, identifying opportunities for item development and differentiation.
• Collaborate with Designing, Walmart Interface, Information Adventures, Walmart +, and Promoting groups to deliver elite digital character arrangements with a strong emphasis on information security and client protection.

• *Capabilities**

• Four-year college education required/MBA or higher.
• 8+ years in Product Management, including at least 2 years of experience working in client personality or promotions/marketing space. Retail industry experience is a plus.
• Quantitative or technical foundation is preferred.
• Sound business judgment, as well as the ability to naturally suspect, analyze quantitatively, issue address, scope technical requirements, and focus.
• Should be capable and willing to think and act in a calculated way and strategically.
• Solid oral and written communication skills are essential, demonstrated ability to influence others within and remotely.
• Solid leadership and team management abilities, with the capacity to persuade and inspire teams to deliver results.
• Demonstrated expertise in creating and executing successful product guides and drives.
• Solid understanding of industry trends, emerging technologies, and market patterns in the retail space.
• Experience with Agile philosophies and project management tools.

• *Work Environment and Company Culture**

At arenaflex, we offer a dynamic and supportive work environment that fosters collaboration, innovation, and growth. Our company culture is built on a foundation of respect, empathy, and open communication. We're committed to creating a comprehensive and inclusive culture that values diversity, equity, and inclusion.

• *Compensation and Benefits**

We offer competitive compensation, as well as performance-based extra honors and other great benefits for a happier brain, body, and wallet. Medical benefits include clinical, vision, and dental coverage. Financial benefits include 401(k), stock buy, and company-paid disaster insurance. Paid time benefits include PTO (including sick leave), parental leave, family care leave, bereavement, and jury duty. Other benefits include short-term and long-term disability, company limits, Military Leave Pay, adoption and surrogacy cost reimbursement, and more.

• *PTO or PPTO**

You'll also receive PTO or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your work schedule and length of service. It will meet or exceed the requirements of paid sick leave regulations, where applicable.

• *Live Better U**

Live Better U is a Walmart-paid training benefit program for full-time and part-time associates in Walmart and Sam's Club offices. Programs range from high school completion to four-year college degrees, including English Language Learning and short-form certificates. Tuition, books, and expenses are fully paid for by Walmart.

• *Qualification Requirements**

Qualification requirements apply to certain benefits and may depend on your work schedule and length of service. Benefits are subject to change and may be dependent on a specific agreement or program terms.

• *Extra Pay**

Extra pay includes yearly or quarterly performance rewards. Extra compensation for specific positions may also include:

• Stock

• *Minimum Capabilities**

Illustrated below are the expected minimum capabilities for this position. If none are listed, there are no minimum capabilities.

• *Preferred Capabilities**

Illustrated below are the discretionary preferred capabilities for this position. If none are listed, there are no preferred capabilities.

• Graduate degree in Software Engineering, Designing, Business Organization, or related field and 8 years' experience as a product manager, preferably working on consumer-facing, large-scale, highly complex B2B/C items.
• Administrative experience.
• We value applicants with a background in creating comprehensive digital experiences, exhibiting knowledge in executing Web Content Accessibility Guidelines (WCAG) 2.2 AA principles, assistive technologies, and incorporating digital accessibility flawlessly.
• The ideal candidate would be aware of accessibility best practices and join us as we continue to make available products and services adhering to arenaflex's accessibility guidelines and rules for supporting a comprehensive culture.

• *Aces: Business Organization, Experts: PC Designing, Bosses: Software engineering**

If you're a motivated and experienced professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a dynamic and supportive work environment that fosters collaboration, innovation, and growth.