Experienced Health Assistant & Healthcare Customer Service Specialist – Total Health & Benefits Solutions (Remote Position Available)

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About arenaflex

Welcome to arenaflex, where we are fundamentally transforming the way people experience healthcare. At arenaflex, we believe that everyone deserves access to compassionate, personalized health and benefits solutions that empower them to live their healthiest, most vibrant life. Since our founding, we have been dedicated to bridging the gap between complex healthcare systems and the individuals who need to navigate them with confidence and clarity.

As a leader in the health and benefits industry, arenaflex combines cutting-edge technology-enabled solutions with the irreplaceable human touch of our exceptional Health Assistants® and clinical professionals. We serve millions of members and their employers across the nation, helping them navigate the intricacies of the healthcare landscape while reducing costs and improving health outcomes. Our approach is unique: we blend data-driven insights with genuine, empathetic support to create meaningful experiences that change lives.

At arenaflex, we take immense pride in our culture of excellence, innovation, and purpose-driven work. Our team members are united by a shared commitment to making a real difference in the lives of those we serve. We consistently achieve consumer satisfaction ratings exceeding 90%, and we have been recognized by leading industry publications for our outstanding workplace culture and commitment to customer service excellence. When you join arenaflex, you become part of something bigger than yourself – you join a community of dedicated professionals who wake up every day excited to help others.

We are currently seeking a talented and motivated Health Assistant to join our growing team. This is a remarkable opportunity to be the primary point of contact and trusted resource for members as they navigate their healthcare journeys. If you are passionate about helping others, thrive in a dynamic environment, and want to make a tangible impact on people's lives, we invite you to explore this opportunity with arenaflex.

Role Overview

As an arenaflex Health Assistant, you will serve as the vital connection point between our members and the healthcare system they rely on. Reporting to a Steward (our team lead), you will be the main resource for members with all their healthcare needs and benefits-related questions. This role is at the heart of what we do at arenaflex – providing personalized, empathetic support that helps members get the right care at the right time.

No problem is too big or too small for our Health Assistants. Whether a member needs help understanding their benefits, finding the right doctor, or navigating a complex medical decision, you will be there to guide them with expertise, patience, and genuine care. This position offers the opportunity to develop deep relationships with members while leveraging your skills in customer service, healthcare knowledge, and problem-solving.

The ideal candidate for this role is someone who thrives in a fast-paced, technology-driven environment and truly enjoys helping others. You will need to be comfortable multi-tasking, switching between communication channels seamlessly, and using your critical thinking skills to solve unique challenges every day. If you are looking for a role where you can make a meaningful impact and grow professionally within a supportive team, this is the opportunity for you.

Key Responsibilities

Delivering Member Interventions and Support

• Navigate Complex Healthcare Systems: Support members in navigating the often confusing and overwhelming healthcare system through phone calls, digital messaging, and other communication channels. Be their trusted guide through every step of their healthcare journey.


• Empower Informed Decisions: Influence members' healthcare decisions and behaviors by making them smarter, more informed consumers of healthcare services. Provide clear, accessible explanations that help members understand their options.


• Benefits Translation: Act as a translator of benefit packages and care plans, breaking down complex insurance terminology into plain language that members can understand and act upon with confidence.


• Provider Finding Assistance: Help members find doctors and healthcare providers that best suit their needs, preferences, and circumstances. Ensure they have access to the right care at the right time.


• Barrier Identification: Proactively uncover barriers that prevent members from getting the care they need, whether they are financial, logistical, or informational. Develop creative solutions to overcome these obstacles.


• Clinical Resource Connection: Identify when members would benefit from clinical resources and facilitate easy connections with the appropriate clinical support, including Clinicians, Health Plan Disease Management, and Health Plan Case Management teams.


• Technology Utilization: Leverage the technology and internal resources available to you as an arenaflex Health Assistant to understand each member's unique path, identify required actions, and determine the next best steps in their care journey.

Driving Better Client Outcomes

• Financial Outcomes: Assist with improving financial outcomes for members and clients by helping members avoid inappropriate healthcare usage and process errors that can lead to unnecessary costs.


• Appropriate Care Utilization: Help members see the right providers at the right time, ensuring they receive appropriate care that addresses their specific health needs without unnecessary delays or redundant services.


• Benefits Optimization: Assist members in optimizing their benefit packages and third-party vendors to maximize the value they receive from their healthcare coverage.


• Health Outcome Improvement: Support improved medical and behavioral health outcomes by helping clients understand and fully utilize their preventive services and wellness programs.


• Reduction of Avoidable Care: Help clients reduce and eliminate avoidable hospital admissions, emergency room usage, and hospital readmissions through proactive engagement and education.


• Quality of Life Enhancement: Work collaboratively with members to improve their overall quality of life by addressing health concerns proactively and connecting them with appropriate resources and support systems.

Qualifications and Requirements

Essential Qualifications

• Experience: Minimum of 3 years of experience in a service-based environment, with a Bachelor's Degree preferred. Alternatively, 5 years of relevant experience will be considered in lieu of a degree.


• Relevant Background: Experience in one or more of the following areas is highly valued: insurance settings, telephonic customer service, medical office environments, Health Plan operations, social services, behavioral health, counseling, healthcare coordination, pharmacy technology, benefits specialist roles, health coaching, case management, or exercise and health education.


• Adaptability: Must be highly agile and comfortable working in a fast-paced, innovative, technology-driven environment. You should thrive on change and be eager to learn new systems and processes.


• Healthcare Knowledge: Knowledge of consumer health plans and healthcare terminology is essential. You should have a solid understanding of how patients use and access healthcare services.


• Performance Orientation: Ability to thrive in a performance-based environment where metrics and outcomes matter. You should be motivated by achieving results and continuous improvement.


• Accountability: Demonstrate a high level of personal accountability for your work and outcomes. You take ownership of your responsibilities and see tasks through to completion.


• Multi-tasking Skills: Ability to listen, communicate verbally, and type simultaneously through various multi-channel communications. Comfortable managing multiple conversations and tasks at once.


• Critical Thinking: Empathetic approach combined with superior critical thinking skills. You can understand members' perspectives while also analyzing situations and finding effective solutions.


• Quality Commitment: Commitment to quality work and continuous improvement. You take pride in your work and constantly seek ways to enhance your performance and the member experience.


• Technical Skills: Demonstrated proficiency in Microsoft Office applications, including Word, SharePoint, and PowerPoint. Comfortable learning new software and technology platforms.


• Self-Management: Strong self-management skills and the ability to work as a self-starter with minimal supervision. You can prioritize tasks effectively and manage your time wisely.


• Communication Skills: Excellent written and verbal communication skills. You can articulate complex information clearly and professionally to diverse audiences.


• Attention to Detail: Demonstrated attention to detail in all aspects of your work. Accuracy and precision are important to you.


• Time Management: Strong time management and prioritization skills. You can juggle multiple responsibilities and meet deadlines consistently.

Technical and Logistical Requirements

• Internet Connection: arenaflex requires a broadband internet connection with a minimum upload speed of 1 Mbps and download speed of 1 Mbps. A wired connection from laptop to router is required (WiFi connections are not permitted for security and reliability reasons).


• Equipment: IT equipment, including laptops and necessary hardware, will be provided directly by arenaflex to ensure you have the tools you need to succeed in this role.


• Availability: This position operates on a Monday through Friday schedule, with hours that can fall between 8:00 AM and 11:15 PM EST. Flexibility within this window is required to support our members' diverse scheduling needs.

Why Join arenaflex?

Career Growth and Development

At arenaflex, we believe in investing in our people. As a Health Assistant, you will have access to comprehensive training programs that will help you develop the skills and knowledge needed to excel in your role and advance your career. We offer ongoing learning opportunities, mentorship programs, and clear pathways for professional growth within the organization.

Whether you are looking to deepen your expertise in healthcare coordination, move into leadership roles, or explore other areas of our business, arenaflex supports your career aspirations. We believe that when our team members grow, our organization grows, and we are committed to helping you achieve your full potential.

Work Environment and Culture

Our culture is the foundation of everything we do at arenaflex. We are guided by core values that define who we are and how we work together:

• Purpose-Driven Service: We find joy and purpose in serving others. Making a meaningful difference in our members' lives is what drives us every day. Even when challenges arise, we do the right thing for the right reasons.


• Collective Strength: We are strong individually and even more powerful together. We trust in our colleagues and embrace their diverse backgrounds and experiences, which enables us to solve tough problems in creative ways while having fun along the journey.


• Results-Oriented Action: We roll up our sleeves and get stuff done. Results motivate us, and we aren't afraid of the hard work or tough decisions needed to achieve our goals. We celebrate wins and learn from setbacks.


• Innovation and Reinvention: We're boldly and relentlessly reinventing healthcare. We're curious and act big – not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

Compensation and Benefits

arenaflex is committed to providing competitive compensation and a comprehensive benefits package to our team members. We recognize that our employees are our most valuable asset, and we strive to offer benefits that support your physical, financial, and emotional well-being.

While specific compensation details will be discussed during the interview process, our total rewards package typically includes:

• Competitive Salary: Market-competitive pay that reflects your skills, experience, and contributions.


• Health and Wellness Benefits: Comprehensive medical, dental, and vision insurance plans to support your health and the health of your family.


• Paid Time Off: Generous paid time off policies that allow you to rest, recharge, and maintain work-life balance.


• Retirement Savings: 401(k) retirement savings plan with company matching to help you plan for the future.


• Professional Development: Access to training programs, tuition reimbursement, and professional development opportunities.


• Employee Assistance Program: Confidential support services for personal and professional challenges.


• Recognition Programs: Programs that recognize and celebrate outstanding performance and contributions to our mission.

How to Apply

If you are ready to join a company that truly values its people and is making a real difference in the healthcare industry, we encourage you to apply for this position. At arenaflex, you will find more than just a job – you will find a community of dedicated professionals who are passionate about helping others live their healthiest lives.

This is an exciting opportunity to grow your career with a company that invests in its employees and is committed to transforming the healthcare experience for millions of people. We are looking for individuals who share our values, possess the skills we've outlined, and are excited about the possibility of making a meaningful impact every day.

To apply for this position, please submit your resume and complete the application process through our careers portal. We look forward to learning more about you and potentially welcoming you to the arenaflex team!

Join arenaflex today and become part of something bigger than yourself. Together, we can redefine what healthcare looks like and create a healthier, happier world for all.

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to do their best work.