About arenaflex

Welcome to arenaflex, where innovation meets dedication in the dynamic world of e-commerce and fulfillment technology. As a leading force in the industry, we pride ourselves on operating cutting-edge fulfillment centers that deliver exceptional service to millions of customers across the nation. Our commitment to technological excellence, operational efficiency, and employee development has made us a premier destination for IT professionals seeking challenging and rewarding careers.

At arenaflex, we believe that our people are our greatest asset. We foster a collaborative, fast-paced environment where innovation is celebrated, and continuous learning is encouraged. Our fulfillment centers represent the backbone of our operations, and the IT Site Director plays a critical role in ensuring seamless technology infrastructure that supports our mission of delivering outstanding service to our customers.

Join our team at the arenaflex Dallas Fulfillment Center and become part of a dynamic organization that values technical expertise, leadership, and the ability to thrive in a rapidly evolving technological landscape. This is an exceptional opportunity for an experienced IT professional to make a significant impact while advancing their career in a supportive and growth-oriented environment.

Position Overview

We are currently seeking a highly motivated and experienced IT Site Director to lead our technology operations at the arenaflex Dallas Fulfillment Center. This senior-level position requires a proven leader with deep expertise in IT infrastructure management, team leadership, and fulfillment center technology operations.

The IT Site Director will be responsible for overseeing all aspects of information technology at our Dallas facility, ensuring optimal performance of systems, networks, and hardware while leading a team of IT support professionals. This role demands exceptional problem-solving abilities, strong communication skills, and the capacity to manage multiple priorities in a high-volume, fast-paced fulfillment environment.

If you are a results-driven IT leader who thrives on challenges, enjoys working with cutting-edge technology, and wants to be part of a team that's transforming the future of e-commerce fulfillment, we invite you to explore this exciting opportunity at arenaflex.

Key Responsibilities

As the IT Site Director at arenaflex, you will be entrusted with comprehensive leadership responsibilities that directly impact operational excellence. Your daily activities will encompass a wide range of technical and managerial duties designed to maintain and enhance our fulfillment center's technology infrastructure.

Operational Leadership

Direct and manage all daily activities of the IT division at the Dallas Fulfillment Center, ensuring alignment with organizational goals and operational requirements

Lead, mentor, and develop a team of local IT Support Specialists, fostering a culture of excellence, collaboration, and continuous improvement

Coordinate with regional and corporate IT leadership to implement strategic initiatives and maintain consistent technology standards across all facilities

Establish and maintain effective working relationships with operations management, ensuring IT services meet business needs and support operational efficiency

Create and maintain comprehensive documentation for all IT systems, processes, and procedures

Technical Support and Problem Resolution

Investigate and resolve complex application, hardware, and network issues that impact fulfillment center operations

Perform thorough analysis, documentation, and resolution of escalated help desk tickets, ensuring timely and effective solutions

Troubleshoot issues involving desktops, laptops, RF scanning devices, network infrastructure, Windows operating systems, and specialized fulfillment technology

Provide advanced technical support in a multi-user, high-pressure environment while maintaining service level agreements (SLAs)

Collaborate with both local and remote IT Support Specialists to deliver comprehensive technology solutions

Infrastructure Management

Manage and maintain network engineering functions, including design, implementation, and troubleshooting

Oversee data cabling and PC facilities maintenance to ensure reliable connectivity throughout the facility

Administer and maintain Windows Active Directory environment and related Microsoft infrastructure

Manage smartphone and mobile device deployments using enterprise mobility management solutions

Implement and maintain RF (Radio Frequency) technology infrastructure, including handheld scanners and mobile computers

Strategic Planning and Project Management

Align IT strategy and roadmap for the Fulfillment Center to meet requirements established by local Operations leadership

Identify, evaluate, recommend, and implement cost-effective technology solutions that support business growth

Lead and participate in technology projects, managing priorities and ensuring successful delivery within established timelines

Work closely with company executives to understand business requirements and translate them into effective technology implementations

Manage vendor relationships, contracts, and service agreements to ensure optimal service delivery and cost management

On-Call and Emergency Response

Participate in 24/7 on-call support rotation, responding to critical IT issues outside of standard business hours

Respond to emergency situations and perform incident management as needed

Ensure business continuity through effective disaster recovery planning and execution

Maintain readiness to come in for emergency coverage as required

Essential Qualifications

To succeed in this role at arenaflex, candidates must possess a combination of formal education, relevant experience, and demonstrated technical competencies. We seek professionals who are passionate about technology and committed to operational excellence.

Education

Bachelor's or Graduate degree in Computer Science, Information Technology, or a related technical field

Experience Requirements

Minimum of 4 years of experience providing technical support in a Fulfillment Center, Warehouse, or similar high-volume distribution environment

Demonstrated success in leading and managing IT Support teams

Proven track record of managing vendor relationships, contracts, and service level agreements

Experience supporting computers in a Windows Active Directory environment

Background in a SLA-driven environment with demonstrated ability to meet performance targets

Technical Knowledge

Extensive knowledge of Motorola/Zebra RF Units, including models such as Moto MC9190, VC6090, and WT41N0

Expertise in Microsoft Network technologies and enterprise solutions

Proficiency in Smartphone and Mobile Device Management (MDM)

Advanced knowledge of RF Technologies and their applications in warehouse environments

Working knowledge of SOTI MobiControl or similar enterprise device management platforms

Networking and Infrastructure

Comprehensive understanding of networking concepts including DNS, DHCP, HTTP, SSL, OSI Model, and TCP/IP protocols

Experience with data cabling and PC facilities maintenance

Cisco CCNA certification or equivalent experience

Understanding of network architecture and security principles

Certifications (Preferred)

Microsoft certifications such as MCSE (Microsoft Certified Solutions Expert), MCSA (Microsoft Certified Solutions Associate), or MCITP (Microsoft Certified IT Professional)

Cisco CCNA or higher networking certifications

Additional industry-relevant certifications are a plus

Required Skills and Competencies

Beyond formal qualifications, the ideal candidate will possess a robust set of interpersonal and technical skills that enable success in this demanding leadership role.

Advanced Troubleshooting Abilities: Exceptional analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues in high-pressure situations

Written and Verbal Communication: Excellent English communication skills, both written and verbal, with the ability to effectively interact with peers, management, contractors, and vendors

Time Management: Strong organizational and time management skills with the ability to prioritize tasks and manage multiple concurrent projects

Leadership Capabilities: Demonstrated ability to lead, motivate, and develop IT support teams

Technical Aptitude: Broad knowledge of both hardware and software systems, with the ability to quickly learn and adapt to new technologies

Independence and Initiative: Proven ability to work effectively with limited oversight and take ownership of responsibilities

Physical Capability: Ability to stand or walk for 10-12 hours per day and lift up to 50 pounds with reasonable accommodation

Flexibility: Willingness to work flexible shifts and schedules, including evenings, weekends, and holidays

Travel Availability: Ability to travel up to 25% as required for training, meetings, and facility support

Career Growth and Development Opportunities

At arenaflex, we are committed to investing in the professional development of our team members. As an IT Site Director, you will have access to numerous opportunities for career advancement and skill enhancement.

Leadership Development: This role provides a solid foundation for advancement into higher-level leadership positions within our IT organization. You will gain invaluable experience managing complex technology operations while developing your leadership capabilities.

Technical Exposure: Working at our Dallas Fulfillment Center, you will have the opportunity to work with a diverse range of technologies, including enterprise network infrastructure, RF scanning systems, mobile device management, and Windows-based systems. This breadth of experience will significantly enhance your technical expertise.

Training and Certification Support: arenaflex is dedicated to helping our employees grow professionally. We offer support for relevant certifications, training programs, and continuing education opportunities that align with your career goals.

Cross-Functional Collaboration: You will work closely with executives, operations management, and cross-functional teams, providing exposure to business strategy and operational excellence beyond traditional IT roles.

Career Pathways: Top performers in this role may advance to regional IT leadership positions, corporate IT management roles, or specialized technical positions based on their interests and performance.

Work Environment and Culture

The arenaflex Dallas Fulfillment Center operates 24/7 to meet the demands of our customers. As an IT Site Director, you will be an integral part of our operational leadership team, working in an environment that values speed, accuracy, and continuous improvement.

Dynamic Team Culture: Our IT teams are collaborative, supportive, and committed to excellence. We believe in fostering an environment where ideas are valued, and every team member has the opportunity to contribute to our success.

Fast-Paced Setting: The fulfillment center environment is dynamic and fast-paced, offering new challenges and learning opportunities daily. No two days are the same, making this role ideal for professionals who thrive in energetic, evolving settings.

Inclusive Environment: arenaflex is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value the unique perspectives and experiences that each team member brings to our organization.

Work-Life Balance: While this role requires flexibility and on-call availability, we strive to support our employees' well-being through competitive scheduling options and respect for work-life boundaries.

Compensation and Benefits

arenaflex offers a comprehensive compensation package designed to attract and retain top IT talent. We recognize that our employees are instrumental to our success, and we strive to provide competitive rewards and benefits.

Competitive Salary: The position offers a highly competitive hourly rate of $28.00 per hour, commensurate with experience and qualifications. Annual salary equivalent is approximately $58,240 based on standard full-time hours.

Comprehensive Benefits Package: Eligible employees at arenaflex enjoy a wide range of benefits, including:

Health insurance coverage (medical, dental, and vision)

401(k) retirement plan with company matching

Paid time off (PTO) and holiday pay

Employee assistance programs

Professional development and tuition assistance

Employee discounts on arenaflex products and services

Wellness programs and resources

Additional Perks: We offer various perks designed to enhance the employee experience, including opportunities for career advancement, professional growth, and the chance to work with cutting-edge technology in a supportive environment.

How to Apply

We are excited about the possibility of welcoming a talented IT professional to the arenaflex team. If you are ready to take the next step in your career and contribute to our mission of operational excellence, we encourage you to apply today.

To be considered for this position, please submit your resume and cover letter through our official application portal. Our recruiting team will review all applications and contact qualified candidates for further evaluation.

At arenaflex, we value diversity and are committed to providing equal employment opportunities to all applicants. We look forward to learning about your qualifications and how you can contribute to our team's success.

Join arenaflex today and build your future with a leader in fulfillment technology!

Experienced IT Site Director - Fulfillment Center Technology Leadership, Infrastructure Management & IT Support | arenaflex Dallas, TX