**Experienced Resource Planning Analyst – Work From Home Opportunity at arenaflex**

• *Job Summary:**

arenaflex is seeking an experienced Resource Planning Analyst to join our team in a work-from-home capacity. As a key member of our Clinical Operations team, you will be responsible for upholding a range of Asset Planning capabilities for numerous Clinical projects to ensure proper staffing by division. This is an exciting opportunity to work with a dynamic team, utilize your analytical skills, and contribute to the success of arenaflex.

• *About arenaflex:**

arenaflex is a leading healthcare organization dedicated to providing innovative solutions to improve patient outcomes. Our team is passionate about delivering exceptional service, and we are committed to creating a positive work environment that fosters growth and development. As a work-from-home employee, you will have the flexibility to work in a comfortable and productive setting while still being part of a collaborative and dynamic team.

• *Key Responsibilities:**

As a Resource Planning Analyst, you will be responsible for the following key responsibilities:

• Intraday and continuous monitoring of Avaya CMS, Five9, CAS disconnected lines, Verint WFM, Viewpoint, Avaya Predictive Dialer, and CAS for volume, including inbound calls, outbound calls, faxes, and other disconnected capabilities, including non-production time (meetings, training sessions, etc.). Changing work processes/abilities and staff/timetables to ensure service levels and performance objectives are met, including checking of representative adherence to plan.
• Participate and present on Adhoc, daily, weekly, quarterly meetings with colleagues and team on work process/booking concerns/estimates and staffing changes.
• Provide and maintain reports/information in CMS, Verint WFM, and other pertinent data sets/assets.
• Maintain correspondence to messages in a professional and timely manner to address service levels and the issues of the business.
• Review waitlisted PTO for additional approvals which may fall within business boundaries.
• Framework support of workers' onboarding and terms.
• Individual Improvement of skills to maintain range of skills and professional success.

• *Requirements:**

To be successful in this role, you will need to possess the following qualifications and skills:

• At least 2 years of experience in a high-volume customer support environment with genuine experience in labor force management.
• At least 1+ years of experience in data investigation/information mining/union translation of call center volume determining.
• At least 6+ months of experience in applied utilization of intraday and continuous monitoring of Avaya CMS and CAS disconnected lines, Verint WFM, Viewpoint WFM or IEX labor force management tools, including cloud-based as well as Avaya comparable dialer program.
• Participate in undertakings and work in groups to advance/create/keep up with professional associations with all site faculty.
• Sort out, focus on, and manage various tasks consistently with elevated degree of detail.
• Capacity to recognize, analyze, and tackle complex issues considering different variables from numerous information assets.
• Capacity to recognize, break down, and tackle complex issues including various elements in limited completion time and give strong genuine data is a vital piece of this job.
• Give and maintain successful written correspondence through email, office communicator/Skype, as well as, verbal correspondence for estimating, booking, reports; information demands, representative time off support (approved PTO and unapproved nonattendances/FMLA).
• Capacity to work with many groups to procure, investigate information drifts and convey staffing/booking requirements to Activities, Merchants, Clients and other inward groups by means of email/introductions/Webex/phone calls.
• Self-Spurred with serious areas of strength for a to detail with the capacity to freely work.
• Capacity to work in a high production, time-sensitive climate.
• Ready to focus on and manage various assignments.
• Shows cleverness in issue solving.

• *Preferred Qualifications:**

• 3-5 years experience in high-volume customer support environment with genuine experience in labor force management.
• Amazing relational abilities.
• Capacity to learn new programming's.
• Capacity to break new ground.
• Capacity to acquire and examine enormous arrangements of information.
• Experience with estimating and planning for a PBM setting. Secondary School Confirmation or GED required. Partner's certification/Four year certification or identical mix of instruction and work experience liked.

• *What We Offer:**

• Competitive salary range of $35-$40 per year.
• Opportunity to work from home in a comfortable and productive setting.
• Collaborative and dynamic team environment.
• Professional development and growth opportunities.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holidays.
• Flexible work schedule.

• *How to Apply:**

If you are a motivated and detail-oriented individual with a passion for labor force management, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

• *Equal Employment Opportunity:**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.