**Experienced Senior Customer Experience Analyst – Data-Driven Insights for Walt Disney World Guest Experiences**

At arenaflex, we're passionate about delivering exceptional Guest Experiences that exceed our customers' expectations. As a Senior Customer Experience Analyst, you'll play a critical role in shaping the future of our Guest Experience strategy, leveraging data-driven insights to inform business decisions and drive growth. If you're a strategic thinker with a passion for analytics and a knack for storytelling, we want to hear from you!

• *About the Role & Team**

arenaflex has long been known for its commitment to delivering world-class Guest Experiences, and our Customer Experience Strategy and Intelligence team is at the forefront of this effort. As a Senior Customer Experience Analyst, you'll join a dynamic team of experts who are dedicated to putting our data assets to work and discovering new insights about our customers. Your mission will be to create insightful recommendations that enhance the Walt Disney World Guest Experience, working closely with cross-functional stakeholders to drive business outcomes.

• *What You Will Do**

As a Senior Customer Experience Analyst, you'll have the opportunity to make a significant impact on our Guest Experience strategy, influencing key business decisions and driving growth. Your main themes will include:

• **Influence**: Support the Senior Customer Experience Strategy Manager in developing strategic business cases for Guest Experience initiatives, influencing partners and Senior Executives to drive business outcomes.
• **Analytics**: Leverage data to initiate key workstreams, prioritize projects, develop a customer-centric roadmap, gain senior leader support, and make insightful data-driven recommendations to improve the Walt Disney World Guest Experience. You'll closely partner with analytics experts and data scientists to link the right data assets to the proper analytical techniques to measure success and monitor Guest Experience scores over time.
• **Customer Experience Storyteller**: Propose points of view on potential business impacts through discovery and translation of insights to support Guest Experience, product, pricing, forecasting, planning, and marketing decisions. You'll be able to quickly and concisely translate data to develop a strategy and plan.
• **Project Management**: Support and influence cross-functional stakeholders to gather business analysis requirements on multiple high-priority projects. Develop project plans that articulate the value, set milestones, connect across all our partners, and move projects forward. Proactively communicate progress and changes.
• **Financial**: Support the development of key inputs for long-term and annual operating plans that support key Guest Experience Initiatives.
• **Industry Knowledge**: Maintain current knowledge of industry trends, competitors, business opportunities, and customer dynamics through working with Consumer Insight Measurement and Analytics (CIMA).

• *Required Qualifications & Skills**

• 2-3 years of experience in strategy, business, or analytical-related roles
• Demonstrated proficiency with Tableau
• Solution-oriented, creative problem solver with high intellectual curiosity
• Time-management skills, with the ability to prioritize multiple requests and proactively communicate status to stakeholders in a fast-paced environment
• Demonstrated competency in data collection, design, data analysis, data quality control, database file management
• Strong written and verbal communication skills, with the ability to communicate complex ideas and craft concise recommendations
• Ability to build relationships and collaborate with a wide range of stakeholders from different backgrounds and functions
• Proactive thinker with the ability to thrive in an often ambiguous, fast-paced environment
• Independently manage workload, providing updates on deliverables and value of work

• *Preferred Qualifications**

• Experience working on an analytics team
• Knowledge of Walt Disney World data and business processes

• *Education**

Bachelor's degree in Business or Analytics-related field

• *Work Environment & Company Culture**

As a Senior Customer Experience Analyst at arenaflex, you'll join a dynamic team of experts who are passionate about delivering exceptional Guest Experiences. Our company culture is built on a foundation of innovation, collaboration, and customer obsession. You'll have the opportunity to work with a wide range of stakeholders, from Senior Executives to cross-functional teams, to drive business outcomes and improve the Guest Experience.

• *Career Growth Opportunities & Learning Benefits**

arenaflex is committed to helping our employees grow and develop their careers. As a Senior Customer Experience Analyst, you'll have access to a range of learning and development opportunities, including:

• Regular training and development programs to enhance your skills and knowledge
• Opportunities to work on high-priority projects and contribute to business outcomes
• Collaboration with cross-functional teams to drive innovation and growth
• Access to industry-leading tools and technologies to support your work

• *Compensation, Perks, & Benefits**

arenaflex offers a competitive compensation package, including:

• Salary: $85,000 - $110,000 per year
• Bonus: Eligible for annual bonus based on performance
• Benefits: Comprehensive health, dental, and vision insurance, 401(k) matching, and paid time off
• Perks: Access to exclusive arenaflex events, discounts on arenaflex products and services, and more!

• *How to Apply**

If you're a strategic thinker with a passion for analytics and a knack for storytelling, we want to hear from you! Apply now to become a Senior Customer Experience Analyst at arenaflex and join our team of experts who are dedicated to delivering exceptional Guest Experiences.

Why Join arenaflex?

At arenaflex, we're passionate about delivering exceptional Guest Experiences that exceed our customers' expectations. As a Senior Customer Experience Analyst, you'll join a dynamic team of experts who are dedicated to putting our data assets to work and discovering new insights about our customers.

What We Offer

• Competitive compensation package, including salary, bonus, and benefits


• Opportunities for career growth and development


• Collaborative and dynamic work environment


• Access to industry-leading tools and technologies


• Comprehensive training and development programs

How to Apply

Apply now to become a Senior Customer Experience Analyst at arenaflex and join our team of experts who are dedicated to delivering exceptional Guest Experiences.