**Experienced Virtual Customer Service Representative for arenaflex E-commerce Brand (Customer Support) – Contract to Hire**

At arenaflex, we're a fast-growing, US-based e-commerce brand dedicated to delivering exceptional customer experiences. We're now seeking a dependable, detail-oriented Virtual Assistant to support our customer service and day-to-day administrative tasks. This role starts at 15–20 hours per week with the opportunity to increase as we continue to grow. We value quality work, accountability, and initiative over strict schedules, focusing on results-driven performance.

• *About arenaflex**

arenaflex is a dynamic e-commerce brand that's passionate about providing top-notch products and services to our customers. We're committed to fostering a culture of innovation, collaboration, and continuous improvement. Our team is comprised of talented individuals who share a common goal: to exceed customer expectations and drive business growth.

• *Responsibilities**

As an Experienced Virtual Customer Service Representative for arenaflex, you'll be responsible for:

• Responding to customer emails professionally and promptly via Reamaze, ensuring timely resolutions to customer inquiries and concerns.
• Managing customer orders in Shopify, including refunds, shipping updates, and delivery issues, to maintain a seamless customer experience.
• Monitoring order status and resolving basic support inquiries, providing accurate and helpful information to customers.
• Assisting with administrative tasks and keeping projects organized using Slack, ensuring efficient communication and collaboration within the team.
• Maintaining accurate records and helping optimize internal workflows to improve operational efficiency.
• Bringing outside-the-box thinking to improve customer service and proposing new ideas or strategies for a better customer experience, driving innovation and growth within the company.

• *Requirements**

To succeed in this role, you'll need:

• Excellent written English and communication skills, with the ability to articulate complex ideas clearly and concisely.
• Proven experience managing customer support for Shopify stores, with a strong understanding of e-commerce operations and customer service best practices.
• Comfortable using Reamaze, Slack, Gmail, Google Sheets, Trello, and Shopify, with the ability to adapt to new tools and technologies quickly.
• Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Reliable internet connection and consistent follow-through on tasks, with a strong commitment to meeting deadlines and delivering high-quality results.
• Must check in on Slack twice daily:
+ Once during your shift to update us on your focus+ Again at the end of your day with a short summary of what was completed

• *Nice to Have**

While not required, the following skills and experiences would be beneficial:

• Experience supporting direct-to-consumer e-commerce brands, with a deep understanding of customer needs and preferences.
• Strong critical thinking and problem-solving skills, with the ability to analyze complex issues and develop creative solutions.
• Ability to take initiative and suggest improvements without being asked, driving innovation and growth within the company.
• Self-starter who can work independently and adapt quickly to changing priorities and deadlines.

• *Schedule & Communication**

As a Virtual Customer Service Representative for arenaflex, you'll work 15–20 hours/week to start, with potential to expand. You'll need to:

• Monitor Reamaze throughout the day and reply to customer inquiries in a timely manner.
• Be available to work during US business hours (Pacific or Eastern Time), with flexibility to accommodate varying schedules.
• Check in on Slack twice daily, as mentioned earlier, to ensure seamless communication and collaboration within the team.

• *To Apply**

If you're a reliable, communicative, and eager individual who's passionate about delivering exceptional customer experiences, we'd love to hear from you. Please include the word "Reliable" in the first sentence of your proposal, and share:

• Briefly about your experience supporting customers via Shopify and Reamaze.
• One idea you think could improve an e-commerce brand's customer service.

Generic copy-paste responses will not be considered. We're looking for someone who's proactive, innovative, and committed to excellence. If that sounds like you, we'd be thrilled to welcome you to our team at arenaflex.