[Remote] Claims Admin - Large Loss

Note: The job is a remote job and is open to candidates in USA. National General is a part of The Allstate Corporation, which offers various insurance products. They are seeking a Claims Admin to support their Large Loss unit, handling administrative tasks and ensuring customer retention through efficient claim processing.

Responsibilities

• Assists adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently
• Participates in or assists in training new or less experienced employees and demonstrating work processes
• Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
• Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Receives, screens and routes incoming calls and other correspondence
• May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management
• Retrieves or sends supporting documentation to vendors or others as directed
• Handles claim files (locates/requests files, files documents, reconstructs missing files, moves misfiled documents, sends to others, etc.)
• Performs clerical duties, including data entry, filing documents, email, and calendar management
• Makes and maintains a connection with the customer by understanding and meeting their needs

Skills

• Strong data-entry skills
• Prior claim and EPIC experience or an administrative background
• Ability to handle a variety of administrative tasks
• Ability to assist adjusters with more complex claim handling
• Ability to analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently
• Ability to participate in or assist in training new or less experienced employees
• Ability to complete all necessary forms and log documents into the system
• Ability to contact or receive contact from customers or other claim related third parties
• Ability to receive, screen and route incoming calls and other correspondence
• Ability to investigate prior losses and other information on file
• Ability to retrieve or send supporting documentation to vendors or others
• Ability to handle claim files
• Ability to perform clerical duties, including data entry, filing documents, email, and calendar management
• Ability to make and maintain a connection with the customer

Company Overview