[Remote] Client Success Associate, Employers

Note: The job is a remote job and is open to candidates in USA. Big Health is a remote-first company dedicated to improving mental health through digital therapeutics. The Client Success Associate will manage relationships with small and mid-sized employer clients, focusing on enrollment support and engagement with Big Health's products.

Responsibilities

• Build strong relationships with clients to become a trusted partner & advisor in supporting the mental health of client populations through utilization of Big Health’s products and offerings
• Manage and resolve day-to-day customer inquiries including eligibility, support of enrollment marketing materials, invoicing, member support inquiries, and workflows
• Support implementations and customer operations by actively managing action items and responding to client communications in a timely manner
• Identify opportunities to help clients expand engagement of our products within their populations
• Generate, customize, and analyze client level reporting. Reporting support may include reporting on small and mid-sized clients around member engagement and clinical outcomes
• Become a product expert and internal champion for clients as we improve our products

Skills

• At least 1 year of enterprise account management experience
• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
• Strong problem resolution skills and proven ability to engage and interact with different stakeholders to resolve issues
• Strong empathy for customers and their success
• Ability to manage deadlines and prioritize in a fast-paced environment
• Strong attention to detail
• Outstanding written and verbal communication skills
• Growth mindset and willingness to partner and learn from your peers
• Desire to develop presentation and storytelling capabilities through PowerPoint
• An interest in healthcare, health tech, & mental health, and a passion for directly improving peoples' lives

Benefits

• Generous vacation policy
• Professional development fund
• Flexible working arrangements
• Competitive salary packages including stock options

Company Overview