Senior Voice of Customer Data Architect - Big Data Analytics, Qualtrics Integration & Insights Development (Remote/Hybrid)

About arenaflex

Welcome to arenaflex, where we believe in the power of customer voice to transform businesses and create extraordinary experiences. As a global leader in delivering innovative solutions, we are committed to understanding and responding to the needs of our customers through cutting-edge data analytics and insights. Our mission is to capture, analyze, and act upon customer feedback across more than 20 countries and in over 10 languages, ensuring that every voice is heard and every insight drives meaningful change.

At arenaflex, we don't just collect data—we transform it into actionable intelligence that shapes the future of our products, services, and customer experiences. Our Voice of Customer (VoC) program is at the heart of this mission, processing over 5 million customer surveys annually across our consumer, business, and service provider divisions. We are seeking a talented Senior Data Architect to join our dynamic team and lead the transformation of our end-to-end customer feedback methodology.

Our culture is built on collaboration, integrity, and a relentless commitment to excellence. We believe that when our team members succeed, our organization succeeds. Together, we strive to uphold our core values and deliver world-class customer experiences every single day. Join arenaflex and become part of a team where your contributions matter, your voice is valued, and your career can flourish.

Position Overview

We are currently seeking an experienced Senior Voice of Customer Data Architect to lead the transformation and innovation of our end-to-end Voice of Customer methodology. This is a critical role that sits at the intersection of data engineering, analytics, and customer experience. You will be responsible for designing and building robust data architectures that support sophisticated customer feedback processing, standardized metric definitions, and innovative analytical solutions.

The ideal candidate will have a passion for leveraging big data technologies to extract meaningful insights from customer feedback and a proven track record of delivering scalable data solutions in a fast-paced, agile environment. You will work closely with product owners, process specialists, and technology teams to transform how arenaflex captures, processes, and acts upon customer voice data.

Key Responsibilities

• Data Architecture Design: Design and build robust data model architectures to support optimal data processing and standardized metric definitions across the Voice of Customer platform.
• Platform Development: Assist in the development and maintenance of the new Voice of Customer technique sourced from Cornerstone and integrated with the Qualtrics survey and dashboard platform.
• Big Data Solutions: Enable big data and batch/real-time analytical solutions using transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python to deliver innovative solutions ensuring data quality and accuracy through intensive testing.

Business Requirements: Work closely with application teams to define, frame, and capture business requirements, translating functional needs into technical deliverables.

• Data Transformation: Develop deep knowledge of Voice of Customer methods and leverage this expertise to transform data within the Cornerstone big data platform.
• Performance Optimization: Offer guidance to enhance capabilities and drive efficiency in computing programs using the big data ecosystem.
• Story Development: Power consumer story analysis and elaboration, design and development of software programs, and create testing and build automation tools.
• Process Automation: Proactively identify and automate manual tasks to improve quality and operational efficiency.
• Cross-Functional Collaboration: Work closely with partners from various business units to prioritize, define, develop, and test data for various use cases as part of the VoC end-to-end methodology.

Essential Qualifications

• Technical Expertise: Hands-on development experience with Hive/Hadoop, PySpark, Python, and Shell scripting languages with a minimum of 3+ years of experience in data-driven projects.
• Agile Methodology: Familiarity with Agile delivery methodologies, including experience with small increments of product introduction at regular intervals to business stakeholders.
• Stakeholder Collaboration: Demonstrated ability to collaborate effectively with relationship managers and product owners to understand functional requirements and convert them into technical deliverables.
• Big Data Technologies: In-depth understanding of big data ecosystems, including experience with distributed computing frameworks and data processing pipelines.
• Data Quality: Strong knowledge of data quality principles and testing methodologies to ensure accuracy at variable and use case levels.
• Problem-Solving: Excellent analytical and problem-solving skills with the ability to troubleshoot complex data issues efficiently.

Preferred Qualifications

• Experience with Qualtrics survey platform or similar customer feedback systems
• Knowledge of Voice of Customer (VoC) methodologies and customer experience analytics
• Experience with real-time streaming data processing frameworks
• Background in the financial services or fintech industry
• Experience working with multilingual and multicultural data sets
• Understanding of data governance and compliance requirements
• Experience with cloud-based big data platforms (AWS, Azure, or GCP)

Skills & Competencies

• Technical Proficiency: Advanced knowledge of big data technologies and programming languages
• Communication: Strong verbal and written communication skills to articulate technical concepts to non-technical stakeholders
• Innovation: Creative thinking and ability to propose innovative solutions to complex data challenges
• Collaboration: Team-oriented mindset with experience working in cross-functional teams
• Adaptability: Ability to thrive in a dynamic, fast-paced environment with evolving requirements
• Attention to Detail: Meticulous approach to data quality and accuracy
• Leadership: Ability to mentor junior team members and guide technical decisions

Career Growth & Development Opportunities

At arenaflex, we are invested in the growth and development of our team members. As a Senior Voice of Customer Data Architect, you will have access to numerous opportunities for professional advancement:

• Technical Leadership Paths: Progress into principal architect or chief data officer roles as you expand your expertise
• Specialization Tracks: Focus on specific areas such as real-time analytics, machine learning integration, or customer experience insights
• Cross-Functional Exposure: Work with diverse teams across product, engineering, and business units
• Training Programs: Access to comprehensive training resources, certifications, and conference attendance
• Mentorship Opportunities: Both receive guidance from senior leaders and mentor junior team members
• Global Projects: Opportunity to work on initiatives spanning multiple countries and regions

Work Environment & Culture

arenaflex offers a flexible work environment that supports your success whether you prefer working remotely, in a hybrid arrangement, or from one of our offices. We understand that different roles and business needs may require different working models, and we strive to provide flexibility that meets both organizational requirements and personal preferences.

Our culture is built on mutual respect, open communication, and a shared commitment to excellence. We celebrate diversity and believe that different perspectives make us stronger. Every team member is encouraged to share ideas, challenge assumptions, and contribute to our collective success. At arenaflex, you will find an environment where you are seen, heard, and empowered to make a difference.

Compensation & Benefits

We recognize that our people are our greatest asset, and we are committed to providing competitive compensation and comprehensive benefits that support your holistic well-being:

• Competitive Base Salaries: Industry-leading compensation packages commensurate with experience and expertise
• Performance Incentives: Bonus programs that reward individual and organizational achievements
• Financial Wellness: Comprehensive retirement planning support and financial wellness resources
• Flexible Work Arrangements: Hybrid, onsite, or fully remote options depending on role and business needs
• Generous Parental Leave: Supportive paid leave policies for new parents (varies by location)
• Health & Wellness: Free access to on-site health facilities staffed with medical professionals (location-dependent)
• Mental Health Support: Free and confidential counseling services through our holistic wellness programs
• Professional Development: Extensive career development and education opportunities including tuition assistance
• Work-Life Balance: Flexible scheduling and generous time-off policies

Join Our Team

Are you ready to make an impact? At arenaflex, we are looking for passionate individuals who want to be part of something bigger than themselves. If you have the skills, experience, and drive to transform how we understand and serve our customers, we want to hear from you.

This is an exciting opportunity to join a forward-thinking organization that values innovation, integrity, and customer-centricity. As a Senior Voice of Customer Data Architect at arenaflex, you will play a pivotal role in shaping the future of our customer experience insights and driving measurable business impact.

Apply now and let's lead the way together!

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by applicable law.