Service Operations Admin I – Government

Agiliti is a company focused on providing essential healthcare services, and they are seeking a Service Operations Administrator - Government. This role involves internal support and managing external customer interactions, focusing on data and work order management to enhance service quality and operational efficiency.

Responsibilities

• Creating and maintaining asset profile and service tickets with a high level of accuracy
• Retrieving, reviewing and processing documentation from internal/external customers to ensure contractual accuracy and completion
• Executing and understanding all department standard operating procedures
• Working closely with technical staff to insure resolution of service level issues in a timely manner
• Assisting in achieving full compliance with medical equipment management programs
• Work towards end of month calendar deliverables in support of customer deadlines, compliance standards and operational goals
• Adhere to month end procedures, requirements and timelines
• Support quality control efforts to align both revenue and expense activities

Skills

• Bachelor's degree in Business Administration strongly preferred but not required
• 0 – 3 years Administrative or other applicable experience
• Demonstration of organizational effectiveness
• Desire to cultivate skills to grow professionally
• Cooperative and contributing team member to ensure a high level of service is provided to both internal and external customers
• Exhibits flexibility in work schedule in order to meet customer needs
• Desire to learn about and to establish self as an expert/resource in product, market, profession or area of expertise
• Time management and organizational skills
• Ability to sit, stand, lift, bend and stoop numerous times throughout the day

Benefits

• Health insurance options for Medical, Dental & Vision plans
• Short- and Long-Term Disability plans
• Flexible Spending Accounts
• Health Savings Accounts
• Life Insurance Options
• Paid Time Off
• 401K Saving Plan with employer match
• Employee Discounts
• Tuition Reimbursement
• Daily Pay program
• Employee Assistance Program
• Wellness programs

Company Overview