[Remote] Associate Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Nerdio is a fast-moving company that enhances Azure Virtual Desktop and related services. They are seeking a highly motivated Associate Technical Account Manager to manage technical accounts and ensure exceptional customer service.

Responsibilities

• Manage a large, high-volume book of customers primarily through email, in-app messaging, and scalable outreach
• Assist customers via email or calls, providing technical guidance, best practices, or responding to questions
• Participate in customer calls to address technical questions and provide solutions
• Run one-to-many programs to educate customers on best practices related to Nerdio's products and services
• Collaborate with internal teams to resolve complex technical problems and improve service delivery
• Maintain up-to-date knowledge of Nerdio's products, services, and industry trends
• Use tools such as Salesforce, Gong, or similar to log activity, track metrics, and maintain customer data
• Support Nerdio's Customer Success team in projects that improve the customer journey at scale
• Monitor customer health signals and proactively reach out to drive product adoption and prevent churn

Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience in technical account management, sales engineering, or Information Technology
• Strong understanding of Microsoft Azure and core Azure services
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Strong problem-solving skills and attention to detail
• Experience with VDI solutions

Benefits

• Competitive Base + Commissions
• Stock Options
• Health and Welfare Plans*
• Life and Disability Plans*
• Retirement Plan*
• Unlimited Flexible Paid Time Off......including your birthday off!
• Collaborative Team Culture
• Benefits for international employees, outside the US, vary by country.

Company Overview

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