International Account Coordinator

Piping Rock Health Products is a global vitamin and supplement manufacturer seeking an International Account Coordinator to join their International team. The role involves supporting the Director of International Business by managing projects, processing orders, and ensuring effective communication with international customers and various internal departments.

Responsibilities

• Support the Director of International Business and the International Department in managing and organizing projects, including maintaining records of export orders, processing customer sales orders, and overseeing the fulfillment process from receipt through shipment
• Process incoming orders for assigned accounts
• Coordinate customer shipments and pick-ups, collaborating with internal departments to ensure timely and accurate delivery
• Prepare, complete, and manage shipping documentation and related export materials in a timely manner
• Maintain and update files, spreadsheets, and databases to ensure accurate and organized records of customer and departmental activities
• Perform daily administrative tasks to support department operations, including tracking production job status, inventory levels, and work in progress to meet customer and company objectives
• Engage with international customers and cross-functional teams, including wholesale, logistics, laboratory, finance, regulatory, and operations, to ensure effective communication and collaboration
• Respond promptly and professionally to customer inquiries, requests, and other correspondence
• Process customer-related credits through the Finance department and ensure accurate documentation
• Request, manage, and distribute necessary laboratory and product documentation to customers as required
• Prepare and maintain account reports whenever necessary
• Manage the inventory, organization, and global distribution of promotional materials, POP displays, and marketing collateral to support international sales initiatives
• Process and ship product samples, promotional items, and related documentation using the shipping manager application, including creating manual invoices when necessary
• Demonstrate sound judgment, strong organizational skills, and the ability to make effective, independent decisions
• Assist with ad hoc projects. Perform additional duties and responsibilities as assigned

Skills

• A bachelor's degree in marketing business, or a similar field
• Strong interpersonal skills and confident manner
• Proactive
• Detail oriented
• Strong knowledge of MS Office suite (Excel, Outlook and Word proven proficiency)
• Strong organizational and communication skills, including professional customer service communication (phone / e-mail / person to person / etc.) and team communication
• Good time management skills, able to multitask and prioritize tasks with strict deadlines
• Strong sense of urgency and customer service
• Fluency in English is required
• Relevant work experience in a sales environment. (a plus)
• Bilingual is a plus

Benefits

• Medical
• Dental
• Vision
• 401K with Company Match
• Pet insurance

Company Overview