Customer Education Specialist – Audit & Compliance Training Programs | arenaflex University

About arenaflex:

arenaflex is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and financial audit. Put simply, we build software for the people who enable trust between businesses.

We're based in San Francisco, CA, but built as a remote-first company that enables you to do your best work from anywhere. We're backed by top investors including Bessemer Venture Partners, 8VC, Y Combinator, Floodgate, Elad Gil, Justin Kan, Qasar Younis, Eric Ries, and more.

We value diversity — in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. arenaflex's team is inclusive, driven, humble and supportive. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking teammates that are not only strong in their own aptitudes but care deeply about supporting each other's growth.

As an early stage start-up employee, you'll have the opportunity to build out the future of business trust. We make audit practitioners' lives easier by eliminating up to 50% of their work and giving them better work-life balance. If you share our values and enthusiasm for building a great culture and product, you will find a home at arenaflex.

About the Role:

We are seeking a talented and passionate Customer Education Specialist to join arenaflex University and play a pivotal role in delivering engaging, audit-focused educational experiences to our growing customer base. As a founding member of the Customer Education team, you'll bring your real-world knowledge of audit workflows and apply it to our expanding library of self-paced certifications and live learning programs. This role is perfect for someone who understands the audit lifecycle inside and out and loves teaching, communicating, and creating clarity in complex systems.

At arenaflex, we believe that empowered customers are successful customers. Our education team is central to ensuring that audit professionals can fully leverage our platform to transform their workflows, improve efficiency, and deliver exceptional results for their clients. You'll be the bridge between technical product knowledge and practical audit application, helping users unlock the full potential of our solutions.

What You'll Do:

• Be the voice of arenaflex University in live trainings, webinars, and customer-facing learning events, representing our commitment to customer success and education excellence




• Partner closely with the Instructional Designer and Technical Writer to build structured learning paths for different user personas including Administrators, Engagement Leads, and Firm Users




• Design and host CPE-eligible live training sessions that demonstrate real-world use of arenaflex for audits including SOC 2, HITRUST, NIST, and other compliance frameworks




• Contribute deep audit knowledge to our e-learning curriculum, ensuring every course reflects practical firm scenarios and addresses real-world challenges faced by audit professionals




• Facilitate and moderate community discussions in our customer community (we call it Campfire), highlighting expert best practices, showcasing customer wins, and fostering a collaborative learning environment




• Collaborate seamlessly with Product and Customer Success teams to stay current on platform changes, new feature releases, and evolving customer needs




• Act as an arenaflex product expert and advocate for scalable onboarding and enablement strategies that drive customer adoption and satisfaction




• Support continuous improvement of course content by collecting feedback, analyzing learner engagement metrics, and optimizing delivery based on data-driven insights




• Develop and maintain training documentation, quick reference guides, and supplementary learning materials that enhance the overall learning experience




• Participate in product beta testing to provide input on usability and training needs for new features

About You:

• 1–3 years of experience in audit, advisory, or a consulting capacity at a public accounting firm with focus on SOC examinations, HITRUST assessments, internal controls, or similar compliance frameworks




• A natural communicator with an authentic passion for teaching, public speaking, or facilitation — you genuinely enjoy helping others learn and grow




• Confident running training sessions over Zoom and other virtual platforms, including screen-sharing, live demonstrations, and explaining complex workflows to diverse audiences ranging from technical administrators to executive stakeholders




• Highly collaborative with exceptional organizational and project management skills, able to manage multiple training initiatives simultaneously while maintaining attention to detail




• Strong understanding of audit lifecycles and how they relate to data, controls, evidence collection, and reporting requirements




• Excellent written and verbal communication skills with the ability to translate technical concepts into accessible, engaging content




• Self-motivated and proactive with a growth mindset — you thrive in a fast-paced startup environment and embrace continuous learning




• Bonus points if you've helped train new hires or developed training content in a prior role, whether formally or informally




• Bonus points if you've worked with learning management systems (LMS) or created course materials using authoring tools




• Experience with audit and assurance software platforms is a significant plus

Why This Role Matters at arenaflex:

As a Customer Education Specialist at arenaflex, you'll be instrumental in shaping how thousands of audit professionals learn and adopt our platform. Your work will directly impact customer satisfaction, reduce time-to-value, and help firms achieve compliance more efficiently. You'll have the unique opportunity to combine your audit expertise with your passion for teaching, creating learning experiences that truly make a difference in how audit work gets done.

This role offers significant visibility within the organization as you'll work closely with cross-functional teams including Product, Customer Success, Sales, and Marketing. You'll have the freedom to innovate and shape the future of our education programs while contributing to our mission of modernizing the audit industry.

Career Growth Opportunities:

At arenaflex, we invest in our people's growth. As part of our founding education team, you'll have the opportunity to develop expertise in instructional design, learning technology, and customer success strategy. We support professional development through continuous learning opportunities, mentorship from industry leaders, and a clear path for advancement as we scale.

You'll gain invaluable experience in a high-growth startup environment, building skills in curriculum development, program management, and stakeholder collaboration. This role serves as an excellent foundation for careers in Customer Education, Learning & Development, Product Management, or Customer Success leadership.

Work Environment and Culture:

arenaflex is a values-based company. Our values guide everything we do:

• Fearless – Inspire & break down seemingly impossible walls




• Fast – Launch fast with excellence, iterate to perfection




• Lovable – Deliver happiness & 11-star experiences




• Owners – Execute & run the business with ownership




• Win-win – Create mutual value & earn trust for life




• Inclusive – Scale the best ideas with inclusive teams

We foster a remote-first culture that emphasizes collaboration, creativity, and work-life harmony. Our team is globally distributed but deeply connected through shared goals and mutual support. We believe that the best ideas can come from anywhere, and we actively seek diverse perspectives to strengthen our solutions and culture.

Compensation and Benefits:

We offer competitive compensation packages with meaningful ownership opportunities, ensuring that your contributions are recognized and rewarded. Our comprehensive benefits package includes:

• Competitive salary and equity compensation




• Unlimited PTO policy — because we trust you to manage your time effectively




• 401(k) retirement plan with company matching




• Comprehensive wellness benefits, including a bundle of free therapy sessions to support your mental health




• Technology & Work from Home reimbursement to set up your ideal workspace




• Flexible work schedules that accommodate your peak productivity hours




• Continuous learning and development opportunities




• Regular team building and virtual social events

Join Our Mission:

If you're ready to combine your audit expertise with your passion for education and make a lasting impact on the future of trust in business, we want to hear from you. At arenaflex, you'll find more than a job — you'll find a community of like-minded professionals who are passionate about transforming an industry.

Come build the future of audit with us. Apply today and take the first step toward an exciting career at arenaflex where your skills, creativity, and dedication will be celebrated every day.