Customer Love Associate – Seasonal Remote Position (Texas Based) – Join Our Sustainable Fashion Mission

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Who We Are

At arenaflex, we believe that sustainability isn't just a buzzword—it's a way of life. While going completely naked might be the most sustainable option, we're proud to be #2. Since 2009, we've been on an ambitious mission to bring sustainable fashion to everyone, everywhere. We're not just making clothes; we're revolutionizing an entire industry and proving that fashion can be both beautiful and responsible.

Our commitment to the planet has earned us remarkable recognition. We've been named one of Fast Company's Brands That Matter, won the prestigious Best Carbon Footprint award, and we're working tirelessly toward our bold goals: becoming Climate Positive by 2025 and Circular by 2030. Our innovative approach has caught the attention of leading industry publications including Drapers, Sourcing Journal, and even TIME magazine, which highlighted the incredible leadership of our CEO.

arenaflex is a global brand with 50+ stores spanning the globe, and we've built our own state-of-the-art sustainable manufacturing facility in Los Angeles. We innovate across diverse categories including accessories, swimwear, sleepwear, and so much more. Our marketing campaigns reach millions of people worldwide, and we're known for pushing boundaries both in sustainability and in how we connect with our community.

But here's the thing—none of this incredible work would be possible without the extraordinary people who make up our team. At arenaflex, we're more than just coworkers; we're a family united by a shared mission. We invest heavily in creating an inclusive culture where everyone has the opportunity to grow, thrive, and truly belong. We believe that when our team members succeed, our planet succeeds.

And right now, we want to do all of this with YOU.

Position Overview

We're searching for a Seasonal Customer Love Associate to join our dynamic team in a fully remote capacity, with a preference for candidates based in Texas. This is an exciting opportunity to be part of something bigger than yourself—to represent a brand that genuinely cares about making a positive impact on the world while helping customers look and feel their absolute best.

As a Seasonal Customer Love Associate, you'll be the friendly voice and helping hand that guides our customers through their shopping journey. You'll wear many hats—as a stylist, a friend, and sometimes even a personal assistant—all while representing everything that makes arenaflex special. This is a seasonal position starting in September, coinciding with our summer peak season, with the potential opportunity to extend through the winter holidays and potentially transition into a permanent role for the right candidate.

What You'll Do

Your days at arenaflex will be varied, exciting, and deeply fulfilling. Here's what you can expect:

• Deliver Magical Customer Experiences: Provide consistently exceptional customer service across all communication channels—email, text, chat, and phone. Every interaction is an opportunity to create a lasting positive impression and build lifelong relationships with our customers.


• Champion Our Customer-First Philosophy: Approach every situation with empathy, patience, and a genuine desire to help. You'll build long-term, loyal client relationships that extend far beyond a single purchase.


• Exceed Performance Goals: Consistently meet and exceed the targets set for your role. We're looking for driven individuals who thrive on achieving results and take pride in their metrics.


• Master the Art of Versatility: Be prepared to wear many hats—from stylist recommendations to order troubleshooting to general shopping assistance. No two days will be the same!


• Become a Shipping & Fulfillment Expert: Know our shipping, fulfillment, and returns procedures inside and out. You'll process customer orders efficiently and accurately, ensuring smooth experiences from checkout to delivery.


• Be Our Customer Voice: Share valuable customer feedback and product insights with internal teams including Merchandising, Operations, and Product Development. Your observations help us continuously improve.


• Embrace Cross-Functional Learning: Get to know the ins and outs of all aspects of our business. You'll gain valuable exposure to different teams and develop a holistic understanding of how a sustainable fashion brand operates.

Who You Are

We're looking for someone special—someone who brings more than just skills to the table. Here's what makes a successful Customer Love Associate at arenaflex:

• Smart and Incredibly Organized: You have excellent time management skills and can juggle multiple tasks without missing a beat. You thrive in fast-paced environments and love the challenge of staying on top of everything.


• Passionate About Our Mission: You genuinely care about sustainability and ethical fashion. You understand and are excited by what arenaflex stands for.


• Incredibly Friendly and Patient: You never lose your cool, even in challenging situations. Your warm personality shines through every interaction, and you genuinely enjoy helping people.


• Empathetic and Judgment-Free: You possess a high degree of empathy and know how to communicate with compassion while applying our policies fairly and consistently.


• Positive and Adaptable: You're willing to tackle any task, big or small, with enthusiasm. You flourish in constantly changing environments and embrace new challenges with open arms.


• Communication Champion: You have strong written and verbal communication skills across all customer service channels. Whether it's a quick chat message or a detailed email, you communicate clearly and professionally.


• Deadline-Driven: You consistently meet deadlines while juggling multiple responsibilities. You understand the importance of productivity and focus in meeting case volume expectations.


• Flexible and Resilient: You adapt easily to change and remain positive even when circumstances shift. You're a team player who picks up new skills quickly.

Extra Credit

While not required, these qualifications will definitely make you stand out:

• Prior experience on an e-commerce customer service team


• Proficiency with Kustomer platform and Google Suite


• Background in retail, fashion, or sustainable industries


• Additional language skills (especially Spanish)

Availability & Scheduling

We're currently hiring for Seasonal positions with both part-time and full-time availability needed starting in September, during our busy summer peak season. We need team members who can be flexible with their schedules, including evenings, weekends, and holidays, to support our customers when demand is highest.

Schedule Options:

• Part-Time: 16–29 hours per week, with occasional weekend shifts required


• Full-Time: 32–40 hours per week, with occasional weekend shifts required

Flexible availability is especially important—we're looking for team members who can help us deliver exceptional service when our customers need us most. This is a remote position, so you must have a reliable home office setup with high-speed internet access.

Growth Opportunities: Top-performing Seasonal employees may be asked to extend their contracts and join us for the winter peak season from mid-November through January. Outstanding team members may also be considered for permanent roles on our core Customer Love team, based on business needs and individual performance. This is your chance to prove yourself and build a lasting career with a brand you believe in!

Compensation & Benefits

We believe in rewarding our team members fairly for the incredible work they do. The wage for this position is $17.60 – $18.65 per hour, depending on your location within Texas.

At arenaflex, we offer more than just competitive pay. As a team member, you'll enjoy:

• Access to exclusive employee discounts on our sustainable fashion collections


• Comprehensive training and ongoing professional development


• Exposure to different teams and departments within the company


• The opportunity to work for a purpose-driven brand that's making a real difference in the world


• A supportive, inclusive work environment where your voice matters


• Potential for permanent position and career growth for high performers

Join the arenaflex Family

If you're ready to be part of something meaningful—if you want to work for a company that genuinely cares about the planet and the people on it—we want to hear from you. This isn't just a job; it's an opportunity to grow your career while making a positive impact.

We're looking for individuals who are excited to represent our brand, passionate about customer service, and ready to bring their best selves to work every single day. If that's you, we can't wait to meet you.

To Apply: Please submit your resume along with a short cover letter telling us about yourself and why you're a great fit for the arenaflex family. We want to know what makes you unique, what drives your passion for sustainable fashion, and how you plan to create memorable experiences for our customers.

Join us in revolutionizing the fashion industry—one customer interaction at a time. We can't wait to see what you'll bring to arenaflex!