Customer Service Representative – Order Management & Customer Experience Specialist (Supply Chain)

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Join arenaflex as a Customer Service Representative

Are you ready to become an essential part of a dynamic team where your voice matters and every interaction shapes customer satisfaction? At arenaflex, we believe that exceptional customer service is the cornerstone of business success, and we're looking for a talented Customer Service Representative to help us deliver outstanding experiences to our valued clients.

As a Customer Service Representative at arenaflex, you will be more than just the first point of contact for our customers—you will be the face of our organization, the problem-solver who turns challenges into opportunities, and the桥梁 (bridge) that connects our customers to the entire organization. This is a hybrid position offering the flexibility of remote work combined with the collaborative energy of on-site teamwork, making it ideal for professionals who thrive in a balanced work environment.

About arenaflex

At arenaflex, we take pride in our commitment to excellence, innovation, and customer satisfaction. Our team works collaboratively across departments to ensure that every customer receives the highest level of service from the moment they reach out to us until their order is delivered and beyond. We believe in empowering our employees, fostering a culture of continuous improvement, and creating an environment where everyone's contributions are valued and recognized.

When you join arenaflex, you become part of a team that values integrity, professionalism, and the pursuit of excellence. We invest in our people through training, development opportunities, and a supportive work environment that encourages growth both professionally and personally.

What You'll Do

As a key member of our Supply Chain team, you will play a pivotal role in ensuring seamless order processing and exceptional customer interactions. Your responsibilities will span multiple areas, each contributing to our overall goal of delivering superior customer service.

Order Management & Processing

• Receive and process customer orders via email and Electronic Data Interchange (EDI) with meticulous attention to detail


• Accurately enter orders into our system to ensure proper manufacturing, distribution, and invoicing


• Maintain comprehensive order records and ensure all documentation is complete and accurate


• Utilize the Sage X3 ERP system proficiently to manage pricing, invoicing, and order tracking


• Verify product specifications and availability before confirming order commitments

Customer Communication & Relationship Building

• Serve as the primary point of contact for customers, providing timely and professional responses to all inquiries


• Communicate proactively with customers regarding order status, changes, delays, or any issues that may arise


• Build strong, trusting relationships with customers and potential business partners through consistent, reliable service


• Present a professional demeanor in all interactions, whether via phone, email, or in-person meetings


• Use emotional intelligence and reason to navigate difficult situations and resolve customer complaints effectively

Cross-Functional Collaboration

• Work closely with Sales, Production, Purchasing, Shipping, and Quality Assurance departments to coordinate order fulfillment


• Collaborate with internal teams to schedule orders for manufacture and achieve customer-requested delivery dates


• Partner with the Sales team on pricing adjustments and communicate changes to our customer base


• Coordinate with Quality Assurance to address any product concerns or specifications


• Participate in cross-departmental projects to improve overall customer service processes

Problem Resolution & Continuous Improvement

• Resolve customer issues promptly and effectively, including inquiries about orders, availability, delivery dates, and shipment delays


• Identify root causes of customer complaints and implement sustainable solutions


• Document customer interactions and resolutions to support continuous improvement initiatives


• Identify best practices and recommend improvements for optimal customer service performance


• Contribute to team knowledge base by sharing successful problem-solving approaches

Additional Responsibilities

• Provide detailed product specification information to customers as needed


• Support marketing campaigns and new product launches with customer-facing communications


• Follow up on delinquent accounts as required


• Train new customer service employees when called upon


• Assist in the implementation of new computer systems or system upgrades


• Follow all safety and food safety company protocols


• Report any safety or quality concerns to management, Quality Assurance, and the SQF practitioner

What We're Looking For

Required Qualifications

• Minimum of 4 years of experience in a manufacturing or related customer service field


• High school diploma or equivalent required


• Exceptional verbal and written communication skills


• Strong customer service and interpersonal abilities


• Proven ability to work effectively in high-pressure office situations


• Proficiency in customer order computer processing systems


• Strong working knowledge of Microsoft Office, specifically Word and Excel

Preferred Qualifications

• Experience with ERP system use and maintenance (Sage X3 experience is a plus)


• Associate or Bachelor's degree preferred


• Previous experience in a manufacturing environment


• Familiarity with EDI (Electronic Data Interchange) processing

Core Competencies for Success

At arenaflex, we value team members who demonstrate the following competencies:

Customer Service Excellence

You will be expected to manage difficult or emotional customer situations with grace and professionalism. This means responding promptly to customer needs, actively soliciting customer feedback to improve service, and consistently meeting commitments. Your ability to create positive customer experiences will be crucial to your success in this role.

Interpersonal Skills

Effective communication is at the heart of customer service. You must be able to focus on solving conflicts rather than assigning blame, maintain confidentiality, and listen attentively without interrupting. Keeping emotions under control and remaining open to others' ideas are essential traits for thriving in our collaborative environment.

Problem-Solving Abilities

You should be adept at identifying and resolving problems in a timely manner, gathering and analyzing information skillfully, and developing alternative solutions. The ability to work well in group problem-solving situations and use reason even when dealing with emotional topics will set you apart as an exceptional team member.

Work Environment & Schedule

This is a hybrid/remote position with a minimum of 2 days per week on-site at arenaflex facilities in Congers, New York. An initial on-site training period is required full-time in the office to ensure you have the knowledge and resources needed to succeed in your role.

Standard Hours: Monday – Friday, 8:00 AM – 4:00 PM, with additional days/hours as needed to meet business demands.

In this role, you will experience a collaborative work environment where teamwork is celebrated, and your contributions make a real difference. While the majority of your work will be performed in a professional office setting, you may occasionally need to visit warehouse or production areas.

Physical Requirements

The ideal candidate should be able to perform the following physical activities:

• Frequently stand and walk throughout the workday


• Continually sit and utilize hand and finger dexterity for computer work


• Occasionally climb, balance, bend, stoop, kneel, or crawl


• Regularly talk or hear during customer interactions


• Occasionally lift and/or move items up to 10 pounds


• Specific vision abilities required include close vision for computer work

Compensation & Benefits

At arenaflex, we recognize that our employees are our most valuable asset. That's why we offer a comprehensive benefits package designed to support your well-being and financial security:

• Competitive Salary: $45,000.00 - $65,000.00 per year, commensurate with experience and qualifications


• Retirement Savings: 401(k) plan with company matching to help you build your future


• Health & Wellness: Comprehensive medical, dental, and vision insurance coverage


• Work-Life Balance: Flexible scheduling options and paid time off


• Professional Development: Opportunities for growth and advancement within the organization

Final offer amounts are determined by multiple factors including skills, depth of work experience, and relevant licenses/credentials.

Career Growth Opportunities

At arenaflex, we believe in investing in our employees' futures. As a Customer Service Representative, you will have access to numerous opportunities for professional development and career advancement:

• Cross-functional training exposure to various departments including Sales, Production, and Quality Assurance


• Leadership development programs for high-performing team members


• Internal promotion opportunities to senior customer service roles, team lead positions, or department management


• Skill development in ERP systems, project management, and process improvement


• Performance-based recognition and rewards

Equal Opportunity Employer

arenaflex is an E-Verify, affirmative action, and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, disability, age, sexual orientation, gender identity or expression, transgender status, national origin, military/veteran status, citizenship status, predisposing genetic characteristics, familial or marital status, or status as a victim of domestic violence, prior arrest or conviction record, or other impermissible basis.

arenaflex is committed to providing equal opportunity to individuals with disabilities in employment. To request a reasonable accommodation, contact our Human Resources department.

Note: Must be 18 years or older to apply. Must be authorized to work in the United States. We are unable to sponsor or take up sponsorship at this time.

Ready to Join arenaflex?

If you're looking for a rewarding career where you can make a real impact, develop valuable skills, and grow with a supportive team, we encourage you to apply for this position. At arenaflex, you'll find more than just a job—you'll find a place where your contributions matter and your career aspirations can flourish.

Take the first step toward an exciting new chapter in your professional journey. Apply today and discover why arenaflex is a great place to work!