Experienced Flight Service Administration Representative – Customer Support & Airline Crew Coordination (Full-Time | $26/Hour | Dallas, TX)

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Join the arenaflex Team: Flight Service Administration Representative

Are you ready to embark on an exciting career journey where every day brings new challenges and opportunities for growth? Look no further than arenaflex, where we believe that exceptional customer experiences start with dedicated, passionate team members like you. As a Flight Service Administration Representative, you'll become an integral part of our Client Experience Division, supporting the backbone of our airline operations while building a rewarding career in the dynamic aviation industry.

At arenaflex, we understand that our people are our greatest asset. That's why we're searching for a detail-oriented professional who thrives in a fast-paced environment and is passionate about delivering outstanding service to both internal and external stakeholders. This isn't just a job – it's a gateway to a world of possibilities where you can develop invaluable skills, advance your career, and be part of something truly meaningful.

Why Choose arenaflex?

The aviation industry is one of the most dynamic and rapidly evolving sectors in the world, and arenaflex stands at the forefront of this exciting field. When you join our team, you're not just accepting a position – you're becoming part of a legacy that connects people across the globe and makes travel dreams a reality for millions of passengers every year.

We take pride in fostering a workplace where diversity is celebrated, innovation is embraced, and every team member has the opportunity to reach their full potential. Our commitment to professional development means that as you grow in your role, you'll have access to new challenges and advancement opportunities that can shape your career path for years to come.

About the Role

As a Flight Service Administration Representative within our Client Experience Division, you'll play a vital role in ensuring the smooth operation of our flight services. This position is particularly focused on supporting our esteemed flight attendants through various administrative tasks related to their employment lifecycle, from payroll processing and time-off management to coordinating training and travel arrangements.

This is an excellent opportunity for individuals who enjoy variety in their work, possess strong analytical capabilities, and excel at multitasking in a deadline-driven environment. You'll be working with sophisticated scheduling systems and collaborating with multiple departments, making this role ideal for someone who thrives on complexity and enjoys being part of a team that makes a tangible difference in airline operations.

Key Responsibilities

• Telephone Support & Inquiry Management: Handle high-volume telephone inquiries from flight attendants and other internal stakeholders, providing accurate information and resolving issues efficiently while maintaining exceptional communication standards.


• Scheduling System Operations: Perform diverse duties within our Semi-automated Business Research Environment (Sabre) and Crew Assignment Tracking System (CATS), including scheduling adjustments, shift assignments, and resource allocation.


• Policy Interpretation & Application: Demonstrate thorough understanding of crew scheduling policies and procedures as outlined in the flight attendant collective bargaining agreement, ensuring compliance and accurate application in all interactions.


• Multi-Department Collaboration: Work seamlessly with flight attendants, various management levels, and union representatives to address operational needs and resolve complex issues that arise during the course of business.


• Documentation & Reporting: Maintain precise records of all conversations and transactions, ensuring accuracy and timeliness in documentation while adhering to established protocols and confidentiality requirements.


• Customer Service Excellence: Provide consistent, clear information to callers while demonstrating the ability to understand presented issues thoroughly and offer solutions in accordance with company policies and procedures.


• Payroll & Time-Off Administration: Process payroll-related transactions, manage time-away cycles including family leave recordings, and handle requests related to leave of absence and vacation scheduling.


• Training Coordination: Assist in arranging training logistics and travel accommodations for flight attendant development programs, ensuring all participants receive necessary information and support.

Essential Qualifications

• Education: Bachelor's degree from an accredited institution is required.


• Technical Proficiency: Demonstrated knowledge of Microsoft Office applications, including Excel, Word, and Outlook.


• System Experience: Familiarity with scheduling systems such as Sabre, DECS, and RES is highly preferred.


• Industry Knowledge: Understanding of airline crew scheduling operations and previous experience working with unionized workgroups is advantageous.


• Contact Center Background: Prior experience in a call center or contact center environment is preferred but not required – we value transferable skills and provide comprehensive training.

Required Skills & Competencies

• Communication Skills: Excellent verbal and written communication abilities with the capacity to interact effectively with individuals at all organizational levels.


• Decision-Making: Ability to exercise independent judgment while knowing when to escalate issues to supervisory personnel.


• Teamwork: Strong collaborative skills with the ability to work cooperatively with colleagues and directors to achieve common goals.


• Adaptability: Willingness and ability to work flexible hours, including overtime, rotating shifts, weekends, and holidays to address operational needs.


• Customer Focus: Genuine passion for providing outstanding service with the ability to remain calm and professional under pressure.


• Attention to Detail: Meticulous approach to documentation and data entry with a commitment to accuracy in all work performed.


• Time Management: Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment.

Career Growth & Development Opportunities

At arenaflex, we believe in investing in our employees' futures. As a Flight Service Administration Representative, you'll gain exposure to multiple aspects of airline operations, positioning you perfectly for future advancement within the organization. Many of our current leadership team members began their careers in similar entry-level positions and grew into management roles through dedication and hard work.

We offer comprehensive training programs that will equip you with the skills needed to succeed in this role and beyond. You'll have access to ongoing professional development opportunities, including workshops, certifications, and cross-functional training that can expand your expertise across different areas of our business.

Whether you aspire to advance into supervisory roles, specialize in a particular area of flight operations, or transition into other departments such as Human Resources, Training, or Operations Management, arenaflex provides the foundation and support to help you achieve your career goals.

Work Environment & Culture

Located in the vibrant city of Dallas, our office offers a dynamic work environment where no two days are alike. You'll be part of a supportive team that values collaboration, innovation, and mutual respect. Our culture is built on the belief that when our employees thrive, our organization succeeds.

At arenaflex, diversity and inclusion are more than just buzzwords – they're the foundation of our success. We celebrate the unique perspectives and backgrounds that each team member brings to the table. Our Employee Business Resource Groups provide opportunities for connection, professional development, and community engagement across various dimensions of diversity.

We understand the importance of work-life balance and strive to create schedules that accommodate our employees' needs while ensuring operational excellence. You'll find that arenaflex is a place where you can be yourself, voice your ideas, and contribute to meaningful work that makes a real difference in people's lives.

Compensation & Benefits

We recognize that outstanding talent deserves outstanding rewards. As a Flight Service Administration Representative at arenaflex, you'll enjoy a competitive hourly rate of $26.00 along with a comprehensive benefits package designed to support your health, wealth, and well-being.

Health & Wellness

• Medical, dental, and vision coverage beginning on your first day of employment


• Prescription drug coverage


• Virtual doctor visits for convenient healthcare access


• Flexible Spending Accounts (FSAs) for healthcare and dependent care expenses


• Comprehensive wellness programs with resources and support for maintaining a healthy lifestyle

Financial Security

• 401(k) retirement program with company contributions available after one year of employment


• Competitive retirement savings matching to help you build financial independence


• Life insurance and disability coverage

Additional Perks

• Employee Assistance Program (EAP) for personal and professional challenges


• Pet insurance options


• Exclusive discounts on travel, hotels, car rentals, cruises, and more


• Generous paid time off policies


• Employee recognition programs celebrating outstanding performance

Join the arenaflex Family Today

Are you ready to take the next step in your career? Do you have what it takes to thrive in a fast-paced, rewarding environment where your contributions truly matter? If so, we invite you to apply for this exciting opportunity at arenaflex.

As a member of our team, you'll experience the satisfaction of knowing that your work directly contributes to keeping the world connected and enabling people to travel for business, leisure, and everything in between. Every day presents new challenges, new connections, and new opportunities to grow both personally and professionally.

At arenaflex, we're not just building an airline – we're building a community of dedicated professionals who are passionate about delivering exceptional experiences to every customer we serve. Your journey starts here. Apply today and discover why arenaflex is more than a workplace – it's a place where careers flourish and dreams take flight.

We can't wait to welcome you to the arenaflex family!