Experienced IT Business Analyst – Critical Infrastructure & Data Center Operations (Remote/Hybrid Position)

Join arenaflex: Shape the Future of Aviation Technology Infrastructure

Are you ready to take your career to new heights with one of the most innovative technology teams in the transportation industry? At arenaflex, we don't just connect people to their destinations – we connect talented professionals to meaningful careers that span the globe. We're seeking an experienced IT Business Analyst to join our IT Offices Group, where you'll play a pivotal role in managing the critical infrastructure that keeps our operations running smoothly across our extensive network.

This is a unique opportunity to be part of a team that truly makes a difference. As an IT Business Analyst at arenaflex, you'll be responsible for ensuring the functional sustainability of the critical infrastructure that supports our airport communication spaces. Your work will directly impact our ability to deliver exceptional service to millions of travelers every single day. If you're passionate about technology, thrive in dynamic environments, and want to be part of something bigger than yourself, this is the role you've been waiting for.

Why Choose arenaflex?

At arenaflex, we believe that our greatest asset is our people. We've built a culture founded on shared values – Integrity, Honesty, Respect, Perseverance, and Employee Initiative – that guide everything we do. When you join the arenaflex team, you're not just accepting a job; you're becoming part of a family that is committed to excellence, innovation, and supporting one another through every step of the journey.

Our commitment to our employees goes far beyond the workplace. We understand that when our team members thrive, our organization thrives. That's why we've developed a comprehensive benefits package designed to support your physical, emotional, social, and financial well-being. From competitive compensation to extensive health benefits, from generous paid time off to travel perks that let you explore the world, arenaflex is dedicated to helping you continue to climb in your career and in life.

What You'll Do: Key Responsibilities

As an IT Business Analyst specializing in IT Offices and Critical Infrastructure, you will provide IT administration of professional services, project management, and support to ensure the functional sustainability of the critical infrastructure that supports our airport communication spaces for arenaflex's IT Offices Group. This role is central to our operations, and your contributions will be visible across our entire network.

Core Responsibilities Include:

• Infrastructure Management: Oversee all site implementations, inventories, infrastructure planning, accompanying, preventive maintenance strategies, and break/fix services for data center critical infrastructure, IT certification labs, and remote communication room critical climate equipment.


• IT Lab Support: Provide IT support to IT labs that align our client application and engineering teams with workstations, hardware, and access to test their applications effectively.


• Remote Coordination: Coordinate remotely with professional services responsible for critical infrastructure support and break-fix activities at remote communication rooms.


• Facility Systems Management: Manage, operate, maintain, and monitor all critical facility systems for data center and remote communication room equipment.


• Standards Development: Develop data center and remote communication room standards for space, power, cooling, and physical layer IT infrastructure.


• Network Integrity: Support IT Offices grounds fiber ring to maintain the integrity and service continuity of the airport and grounds facilities underground fiber ring.


• Policy Implementation: Recommend and implement departmental policies, guidelines, standards, and procedures while ensuring compliance with all governing corporate standards and regulations.


• Project Leadership: Lead project management for data center and remote communication room standards capital improvements, upgrades, and enhancements.


• Vendor Management: Select IT and critical facility services, ensuring accurate documentation, securing best prices for products and services, and ensuring that vendors meet their contractual obligations.

What You'll Need to Succeed: Minimum Qualifications

We're looking for a professional who brings both technical expertise and exceptional interpersonal skills to our team. The ideal candidate will have a proven track record of building and maintaining effective communication and relationships with supervisory teams, vendors, and peers.

Essential Requirements:

• Bachelor's degree in a related field or equivalent professional experience


• In-depth knowledge of data center technology and critical facility infrastructure


• Project management experience with remote communication room standards capital improvements, upgrades, and enhancements


• Capital forecasting and project management for airport critical equipment life cycle replacement


• Experience supporting Corporate Real Estate projects involving remote communication room design/work as an IT Offices representative and on-site assessment reporting


• Expertise in space, UPS power, and critical cooling capacity management


• Ability to select critical facility services while ensuring accurate documentation and best pricing


• Strong skills in managing the design, implementation, and vendor support of structured electrical power, HVAC, fire suppression, security, floor support, and cabling programs for communication rooms


• Capability to provide proactive and break-fix support for alarm/ticket remediation related to facilities, remote communication rooms, labs, and data center equipment


• Experience ensuring operational sustainability of airport critical environment systems


• Ability to develop Design Standards for Remote Communication Room Space, UPS, HVAC, Generators, and Fire Life and Safety (FLS) systems


• Remote coordination of airport critical infrastructure support and break-fix activities


• Strong attention to detail with the ability to review/store maintenance records and ensure discrepancies are remediated


• Remote incident management resolution for airport critical equipment


• Remote installation, configuration, and operational support capabilities


• Strict adherence to change control activities


• Excellent ability to balance multiple priorities within established time constraints


• Flexibility to support operations with varying shifts, extended hours, and on-call requirements


• Strong written and verbal communication skills


• Unwavering commitment to prioritizing the safety and security of self, others, and data


• Embracement of diverse people, thinking, and styles

What Will Give You a Competitive Edge: Preferred Qualifications

While we welcome candidates with the minimum qualifications, certain experiences and credentials will help you stand out from the crowd:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field


• Five or more years of relevant experience in IT infrastructure management


• IT Project Management Experience (minimum 2 years) within a high-availability communication room or data center operating environment


• Experience with daily operational requirements and the operation of production systems and equipment


• Industry certifications such as PMP, ITIL, or data center facility management credentials


• Experience working in transportation, aviation, or critical infrastructure environments

Compensation and Benefits: What We Offer

At arenaflex, we believe that great work deserves great rewards. We're committed to providing competitive compensation that reflects your skills, experience, and contributions to our success.

Financial Rewards:

• Competitive hourly rate of $28 per hour


• Performance incentives


• Industry-leading profit sharing


• 401(k) with generous company match and immediate vesting

Time Off:

• Paid time off including vacation, holidays, and personal days


• Generous parental leave policies

Health and Wellness:

• Comprehensive health benefits including medical, dental, and vision coverage


• Short-term and long-term disability insurance


• Life benefits for you and your family


• Wellness programs supporting physical, emotional, social, and financial health


• Access to employee assistance programs offering support for you and your family


• Free financial education resources


• Extensive resources supporting mental health and counseling services

Career Development:

• Career advancement programs designed to help you achieve your long-term career goals


• Continuous learning opportunities


• Mentorship programs


• Internal promotion opportunities

Unique Perks:

• Domestic and international flight benefits for employees and qualified family members


• Access to over 500 discounts and voluntary benefits through Deltaperks


• Specialty savings on car and hotel rentals


• Auto, homeowners, and pet insurance options

Work Environment and Culture

At arenaflex, we understand that great work happens when people feel supported, valued, and empowered to do their best. Our work environment is designed to foster collaboration, innovation, and continuous improvement. We embrace diversity and believe that different perspectives make us stronger. Whether you're working remotely or from one of our facilities, you'll find a team that's committed to your success.

We offer flexible work arrangements to help you maintain work-life balance while meeting the demands of this critical role. The position is based in Georgia, with remote and hybrid options available for qualified candidates. You'll have the opportunity to collaborate with talented professionals across departments and contribute to meaningful projects that impact our operations nationwide.

Join the arenaflex Family

If you're ready to take the next step in your career and join a team that's committed to excellence, innovation, and putting people first, we encourage you to apply today. At arenaflex, you'll find more than just a job – you'll find a career that takes you places you've only imagined.

We believe in investing in our employees and providing them with the tools, resources, and support they need to succeed. Whether you're just starting your career or looking to take the next step, arenaflex offers opportunities for growth, development, and advancement. Our commitment to diversity, equity, and inclusion means that you'll be welcomed into an environment where your unique talents and perspectives are valued and celebrated.

Don't miss this opportunity to grow with a company that's moving forward. Apply now and discover why thousands of professionals are proud to call arenaflex their employer. Your journey to success starts here – and the sky is truly the limit.

Ready to continue to climb with arenaflex? We can't wait to meet you.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.