Experienced Operations Manager – Global Customer Service and Quality Assurance

Posted 2026-05-06

Remote, USA Full-time Immediate Start

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences across the globe. As an experienced Operations Manager, you'll play a pivotal role in driving our Quality Driven Management (QDM) approach, fostering a culture of continuous improvement, and ensuring that our customers receive the highest level of service.

*About arenaflex**

arenaflex is a leading global logistics and transportation company that's committed to innovation, sustainability, and customer satisfaction. With a strong presence in over 200 countries, we're constantly pushing the boundaries of what's possible in the logistics industry. Our team of dedicated professionals is passionate about delivering exceptional results, and we're looking for like-minded individuals to join our journey.

*Job Summary**

As an Operations Manager at arenaflex, you'll be responsible for designing, implementing, and executing global frameworks, processes, and systems to drive cost savings, revenue growth, and improved customer satisfaction. You'll lead the development and growth of our customer service team, fostering a culture of continuous improvement and excellence. Your expertise will be instrumental in driving business growth, improving efficiency, and ensuring compliance with regulatory requirements.

*Key Responsibilities**

Design, implement, and execute global frameworks, processes, and systems to drive cost savings, revenue growth, and improved customer satisfaction
Lead the development and growth of our customer service team, fostering a culture of continuous improvement and excellence
Develop and implement preventive measures to ensure compliance and system capability as planned
Establish business continuity plans and ensure their effectiveness
Ensure that customer responsibilities are quantifiably measured and reported; and, that continuous improvement tools are used to target areas where customer retention is at risk
Collaborate with global partners to drive cross-functional initiatives and process normalization
Perform, review, investigate, plan, execute, and circle back on all other responsibilities and initiatives as allocated

*Essential Qualifications**

Four-year degree or equivalent in a related field; Master's degree preferred
Six Sigma, Lean, or other ASQ continuous improvement certifications (e.g., FedEx QDM Master) highly preferred
Proven experience in driving execution, management, and coordination of Cargowise into the global shipping frameworks scene and plan, development, and execution of digital capabilities and solutions
Agile, PMP, or similar accreditation highly preferred
Demonstrated change management and project management experience driving functional excellence continuous improvement initiatives for cross-functional tasks
Significant related experience in overseeing and driving high-performing teams, improving processes, and changing business activities
Strong industry knowledge, proven effective management experience, human relations, and interpersonal skills required

*Preferred Qualifications**

Experience in managing and driving high-performing teams, improving processes, and changing business activities
Proven track record of driving business growth, improving efficiency, and ensuring compliance with regulatory requirements
Strong analytical and problem-solving skills, with the ability to interpret complex data and drive informed decision-making
Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels
Experience in working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines

*What We Offer**

Competitive salary and benefits package
Opportunities for career growth and professional development
Collaborative and dynamic work environment
Recognition and rewards for outstanding performance
Comprehensive training and development programs
Flexible work arrangements, including remote work options
Access to cutting-edge technology and tools
Opportunities to work on high-profile projects and initiatives
Collaborative and supportive team environment

*How to Apply**

If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!