Senior Director, Global Head of Adversarial Abuse & Analytics – Trust & Safety Leadership

About arenaflex

Welcome to arenaflex, where creativity meets cutting-edge technology! As one of the world's most influential video-sharing and content platforms, arenaflex connects billions of people globally, enabling voices to be heard, stories to be shared, and communities to flourish. We believe that everyone deserves a safe space to express themselves, consume content, and engage with others. Our mission is to make arenaflex not just a platform, but a trusted digital ecosystem where users can explore, create, and connect with confidence.

At arenaflex, innovation isn't just a buzzword—it's the foundation of everything we do. We sit at the intersection of groundbreaking technology and limitless creativity, working at the speed of culture to show people the world. Our team is composed of passionate individuals who are curious, driven, and committed to making a positive impact on a global scale. If you're looking for a place where your work matters, your voice is valued, and your career can flourish, you've found your home.

About the Trust & Safety Team

The Trust and Safety (T&S) organization at arenaflex is dedicated to creating a safe and positive experience for our users, creators, and viewers worldwide. Our team works tirelessly to understand and address online safety concerns, prevent malicious actors from causing harm, and develop policies that protect our community while preserving freedom of expression. We are the guardians of the arenaflex ecosystem, ensuring that our platform remains a place where creativity thrives and authentic connections flourish.

Within this critical mission, the Trust and Safety, Adversarial Abuse and Investigation team stands at the forefront of combating bad actors and generating actionable insights across the entire organization. We partner with Product Management and Engineering to improve detection capabilities and tooling, collaborate with Global Operations for scaled enforcement, and work alongside Policy Development to create comprehensive policies and updated guidelines. Our work is dynamic, fast-paced, and incredibly meaningful.

Role Overview

We are currently seeking an experienced and strategic leader to join our executive team as the Senior Director, Global Head of Adversarial Abuse & Analytics. This is a senior leadership position that offers the opportunity to shape the future of online safety and trust at one of the world's most innovative technology companies.

In this pivotal role, you will be responsible for managing all aspects of adversarial abuse, including account takeovers, terminated users, engagement manipulation, spam, and emerging threats. The Adversarial Abuse team is dedicated to the early detection of emerging trends and operational enforcement, while also providing strategic input to Product Management and Engineering to build data infrastructure and tools that keep pace with rapidly evolving abuse patterns.

The Business Analytics team, which falls under your purview, is responsible for measuring abuse, interpreting complex datasets, generating actionable insights, and producing standard reporting through comprehensive dashboards for the entire Trust and Safety organization. This team also develops transparency and compliance reports for countries around the world, ensuring that arenaflex maintains the highest standards of accountability and openness.

This position requires occasional on-call availability, including weekend and holiday coverage on a rotational basis, as we operate around the clock to protect our global community.

Key Responsibilities

Leadership and Team Management: Lead the Adversarial Abuse team responsible for identifying and removing actors attempting account takeovers, spam, engagement manipulation, evasion of termination, and other malicious activities. Additionally, oversee the Business Analytics team responsible for generating insights, estimating uncaught badness, and distributing Transparency Reports for countries worldwide.

Strategic Risk Anticipation: Understand, anticipate, and intelligently moderate risks arising from new and scaling industry trends, including emerging technologies such as generative AI and other innovative threats that could impact platform safety.

Policy Collaboration: Work closely with the Policy Development team to create policies utilizing account, social, and content signals to characterize harmful behavior, ensuring comprehensive protection mechanisms.

Operational Excellence: Deliver effective and efficient operational performance—including quality, service levels—in a global team operating 24×7. This includes recruiting, retaining, managing, and developing top talent.

Cross-Functional Partnership: Manage escalations with rapid turnaround times, provide data and content-driven insights, and implement solutions while building relationships with key cross-functional partners to help launch new products and policies that effectively prevent adversarial abuse.

Trend Analysis: Stay ahead of emerging threats by monitoring industry trends, conducting proactive research, and developing mitigation strategies before threats materialize.

Executive Communication: Present findings, recommendations, and strategic updates to senior leadership, translating complex data into actionable business insights.

Essential Qualifications

Bachelor's degree or equivalent practical experience in a related field.

Minimum of 2 years of experience in risk management, fraud fighting at scale, and building/delivering analytical insights in a technology or media environment.

Minimum of 2 years of experience working with engineering teams that build data infrastructure and machine learning models, demonstrating technical fluency and collaborative capabilities.

Minimum of 2 years of experience leading teams with the ability to work non-standard weeks as accelerations require, including availability for weekend and holiday coverage.

Demonstrated ability to navigate ambiguous situations and drive results in a rapidly changing environment.

Strong leadership presence with exceptional interpersonal and communication skills.

Proven track record of building and maintaining relationships with cross-functional partners.

Preferred Qualifications

Advanced degree in a related field such as analytics, engineering, data science, or business administration.

Minimum of 2 years of experience with analysis of large datasets and anomaly detection techniques.

Direct experience or demonstrated interest in anti-abuse activities within technology platforms.

Proficiency in SQL, R, or Matlab for advanced data analysis and visualization.

Exceptional influencing and executive communication skills with the ability to build consensus across diverse stakeholder groups.

Excellent business judgment, strategic and analytical capabilities, including the ability to use data to drive strategy and business action.

Ability to work in a rapidly changing industry and manage ambiguity while minimizing uncertainty through quantitative insights.

Experience with transparency reporting and regulatory compliance across multiple jurisdictions.

Skills and Competencies

The ideal candidate will possess a unique blend of technical expertise, strategic thinking, and leadership capabilities. You should be comfortable working with large-scale data systems and have a deep understanding of how malicious actors operate in digital ecosystems. Strong analytical skills are essential, as you will be expected to translate complex data patterns into actionable strategies.

Your ability to influence and collaborate across organizational boundaries will be critical to your success. You must be able to build trust with engineering teams, product managers, policy developers, and executive stakeholders. Excellent verbal and written communication skills are required, as you will be presenting complex findings to both technical and non-technical audiences.

Given the nature of this role, you must be comfortable operating in ambiguity and making decisions with incomplete information. The digital threat landscape evolves rapidly, and the ability to anticipate and respond to emerging threats is paramount. You should be results-oriented, with a proven track record of driving operational excellence and delivering measurable impact.

Career Growth and Learning Opportunities

At arenaflex, we invest in the growth and development of our employees. As the Senior Director of Adversarial Abuse & Analytics, you will have access to unparalleled learning opportunities in one of the most sophisticated technology environments in the world. You will work alongside industry experts, collaborate with world-class engineers and data scientists, and gain exposure to cutting-edge machine learning and artificial intelligence technologies.

This role offers significant career advancement potential, providing a platform to develop expertise in trust and safety, executive leadership, and cross-functional strategy. You will be positioned at the center of critical business decisions, working with senior leadership to shape the future of online safety. The skills and experiences you gain in this role will be invaluable as you advance in your career, whether within arenaflex or in the broader technology industry.

We encourage continuous learning and provide support for professional development, including training programs, conferences, and certification opportunities. You will have the chance to mentor emerging talent and contribute to building the next generation of trust and safety leaders.

Work Environment and Culture

At arenaflex, we believe that everyone has the right to have a voice, and that the world is a better place when we listen, share, and build community through our accounts. We work together to enable everyone to share their story, explore what they love, and connect with each other. Our culture is built on collaboration, creativity, and a commitment to making a positive impact.

Located in San Bruno, California, our headquarters offers a dynamic and inclusive work environment. We embrace diversity and believe that different perspectives make us stronger. Our office is designed to foster creativity and collaboration, with open spaces, comfortable meeting areas, and state-of-the-art facilities. We value work-life balance and offer flexible arrangements to support our employees' well-being.

Our team is passionate about what we do, and we have fun while doing it. We explore novel ideas, solve real problems, and enjoy the journey together. If you're looking for a place where you can make a meaningful difference, grow your career, and be part of something truly special, arenaflex is the place for you.

Compensation and Benefits

We are committed to attracting and retaining the best talent. The compensation for this role reflects the senior level and critical importance of the position. In addition to competitive salary, we offer a comprehensive benefits package that includes:

Competitive base salary with annual performance bonuses

Equity compensation to share in arenaflex's success

Comprehensive health, dental, and vision insurance

401(k) retirement plan with company matching

Generous paid time off and parental leave

Wellness programs and mental health support

Professional development and learning opportunities

Relocation assistance for eligible candidates

Access to exclusive arenaflex perks and benefits

Join Our Mission

Are you ready to take the next step in your career and make a meaningful impact? Are you passionate about online safety, data-driven decision-making, and leading high-performing teams? If so, we want to hear from you!

At arenaflex, we are committed to building a diverse and inclusive workplace. We believe that diverse teams make better decisions and create better products. We encourage applications from all qualified candidates, regardless of background, identity, or perspective.

This is a unique opportunity to join a world-class team and help shape the future of online safety. You'll work on challenges that have never been solved before, collaborate with brilliant colleagues, and make a real difference in the lives of billions of users worldwide.

Apply now to join the arenaflex team and help us build a safer, more trusted digital world!