Join arenaflex: Inspiring Health Across Arizona

Are you passionate about helping others and making a meaningful difference in people's lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, arenaflex invites you to join our dedicated team as a Customer Advocate Phone Specialist and become an essential part of our mission to inspire health and make it easy for all Arizonans.

At arenaflex, we believe that great healthcare starts with exceptional customer service. As a leading health insurance provider in Arizona, we are committed to providing our members with the information, support, and guidance they need to make better health decisions. We are looking for a compassionate, detail-oriented professional who is ready to represent arenaflex with excellence and integrity while delivering outstanding support to our valued members across the Grand Canyon State.

This is a full-time, fully remote position that allows you to work from the comfort of your home within the beautiful state of Arizona. If you are ready to embark on a rewarding career in healthcare customer service, we encourage you to apply today!

Why Choose arenaflex?

arenaflex has been recognized as a Healthiest Employer and consistently named among the Best Places to Work and Most Admired Companies in Arizona. Our commitment to our employees is unwavering, and we take pride in fostering a workplace culture that values diversity, collaboration, and personal growth. When you join arenaflex, you become part of a team that is dedicated to improving the health and well-being of our community.

We understand that our employees are our greatest asset, which is why we offer a comprehensive benefits package designed to support your work-life balance, professional development, and overall well-being. From flexible work arrangements to wellness programs and continuous learning opportunities, arenaflex is invested in your success both inside and outside the workplace.

What You'll Do

As a Customer Advocate Phone Specialist at arenaflex, you will serve as the frontline representative for our members, providing exceptional inbound phone support and resolving inquiries with empathy, accuracy, and efficiency. Your role is critical in ensuring member satisfaction and maintaining arenaflex's reputation for excellence in customer care.

Key Responsibilities

Member Support: Respond to inbound telephone calls and written correspondence from healthcare members, addressing their questions and concerns with professionalism and care.

Inquiry Resolution: Identify, research, process, resolve, and respond to customer inquiries related to contract benefits, changes in coverage, eligibility, claims, and arenaflex programs.

Provider Network Assistance: Clarify details about provider networks and guide members through understanding their coverage options.

Documentation: Maintain accurate records of all customer interactions, updating arenaflex systems and databases with pertinent information.

Quality Assurance: Meet or exceed quality, quantity, and timeliness standards set by the department, achieving individual and team performance goals.

Collaboration: Coordinate with internal departments, external plans, providers, businesses, and government agencies to ensure comprehensive resolution of member inquiries.

System Navigation: Efficiently navigate, gather, input, and maintain data across multiple system applications.

Policy Interpretation: Interpret and translate policies, procedures, programs, and guidelines into clear, understandable language for members.

Correspondence: Compose and dictate a variety of business correspondence to respond to member inquiries in writing.

Confidentiality: Maintain strict confidentiality and privacy standards in compliance with healthcare regulations.

What We're Looking For

We are seeking a candidate who is dedicated to delivering exceptional customer service and is committed to representing arenaflex with pride. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to thrive in a fast-paced, high-volume environment.

Essential Qualifications

Experience: At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field.

Education: High School diploma or GED.

Technical Skills: Intermediate proficiency in PC operations and multiple software applications.

Residency: Must be a resident of Arizona, with work performed entirely within the State of Arizona.

Required Competencies

Interpersonal Skills: Excellent interpersonal skills with the ability to build rapport and maintain positive relationships with members and colleagues.

Active Listening: Strong active listening skills to understand member needs and provide appropriate solutions.

Communication: Clear and professional written and verbal communication skills.

Problem-Solving: Analytical thinking and problem-solving abilities to address complex inquiries effectively.

Adaptability: Ability to follow instructions, accept direction, and adapt to changing priorities.

Teamwork: Ability to establish and maintain collaborative working relationships in a team environment.

Confidentiality: Commitment to maintaining confidentiality and protecting member privacy at all times.

Compensation and Benefits

At arenaflex, we value our employees and are committed to providing competitive compensation and comprehensive benefits. We believe that when our team members are supported, they are better equipped to support our members.

Compensation

Hourly Pay Rate: Starting at $20.00 per hour.

Performance Bonus: Opportunity to earn up to 12% annual bonus based on corporate goals and individual performance.

401(k) Retirement Plan: Up to 5% dollar-per-dollar match plus a 2% non-elective employer contribution.

Time Off and Holidays

Paid Holidays: Eleven (11) paid holidays, including a floating holiday you can use whenever you choose.

Paid Time Off: Accrued paid time off (up to 18 days per calendar year).

Volunteer Time Off: Eight (8) paid volunteer hours to support our mission of inspiring health in the community.

Health and Wellness

Comprehensive Coverage: Medical, dental, and vision coverage for you and your family.

Wellness Programs: Access to gym reimbursement, wellness programs, and fitness center privileges.

Healthy Campus: Award-winning campus in Phoenix with telehealth services, healthy meal options, and full-service fitness facilities.

Treadmill Desks: Ergonomic workstation options to support your health while you work.

Professional Development

Career Growth: Ongoing training and development opportunities for employees who wish to grow in their careers and acquire new skills.

Tuition Reimbursement: Financial support for your continued education.

Scholarship Opportunities: Scholarship programs for your children.

Leadership Pathways: Pathways to become a manager and advance your career within arenaflex.

Work-Life Balance

Flexible Work Options: Remote, in-office, and hybrid work options within the state of Arizona to suit your lifestyle.

Employee Discounts: Various discounts and perks for arenaflex employees.

Work Environment and Culture

At arenaflex, we are committed to creating an inclusive, diverse, and supportive work environment where every employee can thrive. We believe that diversity strengthens our organization and enables us to better serve our members. Our culture is built on mutual respect, collaboration, and a shared commitment to our mission of inspiring health across Arizona.

As a remote employee, you will have the flexibility to work from home while staying connected to your team through virtual collaboration tools and regular communication. You will also have access to our Phoenix campus, where you can enjoy healthy meals, fitness facilities, and wellness resources whenever you choose.

About arenaflex

arenaflex is committed to helping Arizonans get healthier faster and stay healthier longer. With a mission to inspire health and make it easy, we offer health insurance and related services to more than 1.9 million customers across the state. As a non-profit company and independent licensee of the Blue Cross Blue Shield Association, arenaflex is proud to serve the Arizona community with integrity and dedication.

Our team of more than 2,500 employees works tirelessly in our Phoenix, Flagstaff, and Tucson offices to deliver exceptional health insurance solutions and support to our members. We believe that our people are our greatest asset, and we are continually investing in their growth, well-being, and success.

Our Commitment to Inclusion

arenaflex is an equal opportunity employer. We do not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group. We are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their best work.

Ready to Make a Difference?

If you are ready to join a team that is passionate about making a positive impact on the health and well-being of Arizonans, we encourage you to apply for the Customer Advocate Phone Specialist position at arenaflex. This is an excellent opportunity to grow your career in healthcare customer service while enjoying competitive compensation, comprehensive benefits, and the flexibility of remote work.

At arenaflex, your pursuit of balance, happiness, and fulfillment is supported through our Workability model. Whether you prefer working 100% remotely, 100% in the office, or somewhere in-between, we have the flexibility you need to be your best.

Take the first step toward a rewarding career with arenaflex. Apply today and become part of a team that is dedicated to inspiring health and making it easy for all Arizonans. We look forward to welcoming you to the arenaflex family!

Customer Advocate Phone Specialist – Remote Healthcare Member Services Specialist (Arizona Resident)