About arenaflex

Welcome to arenaflex, where we believe that healthcare is more than just a service—it's a personal journey that deserves compassion, innovation, and unwavering dedication. As a leading healthcare company committed to transforming the way people experience medical care, we are on a mission to make healthcare more personal, convenient, and affordable for everyone. Our team is comprised of passionate professionals who share a common purpose: carrying our hearts to every moment of your health.

At arenaflex, we understand that the future of healthcare lies in meaningful connections between patients and their care providers. That's why we've built a culture centered around empathy, innovation, and excellence. Our Heart At Work Behaviors™ guide everything we do, empowering each team member to make a genuine difference in the lives of those we serve. When you join arenaflex, you become part of something bigger—a community dedicated to accelerating positive change in healthcare delivery and ensuring that every individual receives the support they need to live their healthiest life.

Position Overview: Healthcare Service Advocate

Are you passionate about helping others navigate their healthcare journey? Do you thrive in environments where you can make a real difference in people's lives? If so, arenaflex invites you to join our team as a Healthcare Service Advocate in our Healthy Results Group. This is a remarkable opportunity to work from the comfort of your home while contributing to meaningful health outcomes for Medicare members across the nation.

As a Healthcare Service Advocate, you will serve as a vital link between our Medicare members and the healthcare system. Your mission will be to engage with members through multiple channels—phone, digital platforms, and written communications—to encourage and motivate healthy behaviors. You will play a crucial role in ensuring that every member has a clear understanding of their Medicare benefits, particularly regarding important screenings, medications, and preventive health services.

This position offers you the chance to apply your communication skills, healthcare knowledge, and compassion to help close gaps in care. You will be responsible for inbound and outbound calls to members who may benefit from specific healthcare services, including preventive screenings, vaccinations, and medication refills. By actively listening to members' concerns and barriers, you will provide solutions that facilitate better health outcomes and improve their overall experience with the healthcare system.

Key Responsibilities

Member Engagement: Conduct inbound and outbound telephone outreach to Medicare members to inform them about available health benefits, preventive services, and wellness programs that can improve their quality of life.

Barrier Identification: Effectively capture and document barriers that prevent members from receiving necessary healthcare services. Use motivational interviewing techniques to provide solutions and close gaps in care.

Care Coordination: Serve as a liaison between members, health plans, physicians, and pharmacies to ensure seamless coordination of care. Assist members in understanding their treatment options and connecting with appropriate healthcare resources.

Healthcare Education: Provide members with accurate, timely information to help them make better decisions about their health and medical care. Explain complex healthcare concepts in simple, understandable terms.

Quality Documentation: Utilize CRM tools to accurately record member information, interactions, and outcomes. Support clinical record documentation for HEDIS (Healthcare Effectiveness Data and Information Set) quality measures.

Issue Resolution: Act as a single point of contact for member inquiries and concerns. Resolve issues efficiently and escalate complex matters to leadership when necessary.

Relationship Building: Build trusting relationships with members by taking ownership of their concerns and demonstrating genuine empathy for their unique situations.

Program Support: Guide members through various health programs, tools, and resources available through arenaflex to support positive healthcare behaviors and outcomes.

Performance Excellence: Handle multiple functions and products while maintaining or exceeding performance standards. Meet individual, team, and business objectives.

Professional Representation: Present a positive image of arenaflex in all interactions, demonstrating professionalism and commitment to member satisfaction.

Essential Qualifications

Education: High School Diploma or GED required. Bachelor's degree preferred in healthcare, nursing, public health, or related field.

Experience: Minimum 2-4 years of experience in a healthcare setting with direct communication with members, patients, or consumers. Prior experience in call center environments is highly preferred.

Healthcare Knowledge: Experience working with HEDIS screening measures and understanding of quality improvement initiatives in healthcare.

Technical Skills: Proficient in Windows-based applications and standard corporate software packages. Strong computer literacy is essential for this role.

Communication Skills: Excellent verbal and written communication skills with the ability to interact professionally with clinical providers, staff, and members.

Critical Thinking: Strong analytical abilities with a focus on accuracy and attention to detail. Demonstrated problem-solving skills and ability to de-escalate challenging situations.

Adaptability: Capacity to thrive in a changing environment, adapt to different priorities, and embrace new information and procedures quickly.

Autonomy: Ability to work independently, exercise good judgment, make effective decisions, and manage multiple tasks simultaneously.

Preferred Qualifications

Bilingual or multilingual capabilities (strongly preferred)

Clinical certification (Certified Nursing Assistant, Clinical Assistant, or similar credentials)

Experience in health education, health coaching, or disease management

Previous experience with Medicare or Medicaid populations

Knowledge of HEDIS quality measures and clinical record documentation

Core Competencies & Skills

To succeed in this role at arenaflex, you should possess the following competencies:

Empathy and Compassion: Genuine concern for members' wellbeing and ability to listen actively with empathy

Communication Excellence: Strong interpersonal skills with the ability to build relationships and communicate effectively

Problem-Solving: Creative thinking skills to address members' concerns and find appropriate solutions

Resilience: Ability to handle stress and pressure while maintaining professionalism

Organization: Strong ability to prioritize tasks, manage time effectively, and stay organized

Learning Agility: Willingness to learn, grow, and adapt to new information and evolving processes

Initiative: Proactive approach to member support and continuous improvement

Team Collaboration: Ability to work effectively with both internal teams and external constituents

Work Environment & Culture

At arenaflex, we believe that our greatest asset is our people. That's why we've created a work environment that supports your professional growth, personal wellbeing, and work-life balance. As a remote Healthcare Service Advocate, you'll enjoy the flexibility of working from home while remaining connected to a supportive team culture.

You'll receive comprehensive training to ensure you're equipped with the knowledge and skills to succeed. Our ongoing development programs, educational assistance, and career advancement opportunities make arenaflex an ideal place to grow your career in healthcare. We value diversity and inclusion, believing that different perspectives make us stronger and better able to serve our members.

Our Heart At Work Behaviors™ define how we operate: we put heart into everything we do, we embrace change and innovation, we take accountability for our actions, and we celebrate differences. When you join arenaflex, you're not just taking a job—you're becoming part of a mission-driven organization that truly cares about transforming healthcare for the better.

Compensation & Benefits

arenaflex is committed to providing competitive compensation that reflects your skills, experience, and contributions. The typical pay range for this position is competitive within the healthcare industry and will be determined based on factors including your location, education, and relevant experience.

In addition to your base compensation, arenaflex offers a comprehensive benefits package that includes:

Full medical, dental, and vision coverage for you and your family

401(k) retirement savings plan with company match

Employee Stock Purchase Plan

Company-paid life insurance and disability benefits

Wellness programs and resources

Education assistance and free professional development courses

Employee discount programs with partner retailers

Paid Time Off (PTO) and vacation pay

Paid holidays throughout the year

Sick leave and other time off as required by law

We also offer flexible spending accounts, employee assistance programs, and various wellness initiatives to support your overall wellbeing.

Join Our Mission

If you're ready to make a meaningful difference in the lives of others while building a rewarding career in healthcare, arenaflex wants to hear from you. This is more than just a job—it's an opportunity to be part of something transformative in the healthcare industry.

We are looking for dedicated individuals who are passionate about helping others, thrive in a collaborative environment, and are committed to delivering exceptional service to every member they interact with. If you have the skills, experience, and heart for this role, we encourage you to apply today.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other legally protected characteristic.

Ready to begin your journey with arenaflex? Apply now and take the first step toward a rewarding career where your work truly matters.

Experienced Healthcare Service Advocate – Remote Work From Home Position (Medicare Member Support & Outreach)